Sagal Salad

Resolved booking conflicts and ensured client satisfaction via phone, email, and SMS. Coordinated appointments and worked with internal teams to improve scheduling processes.

Delivered fast, effective customer support via phone and email, handling high inquiry volumes and managing complex bookings. Managed internal CRM and scheduling tools, provided app guidance, and offered tailored service to passengers.

Resolved over 150 customer inquiries daily via phone and live chat, assisting with billing and account issues using Zendesk and Salesforce. Coordinated with dealerships to secure competitive quotes and facilitated seamless car sales.

Handled inbound calls and followed up with customers, building strong relationships and enhancing brand loyalty while adhering to policies. Managed 90+ daily calls, achieved service targets, and collaborated with team members to streamline call handling.

Processed invoices and reconciled financial records, managing accounts receivable and following up on overdue payments. Maintained accurate client accounts for efficient invoicing.

Studied core concepts in political science and international relations. Gained analytical skills in understanding global dynamics and political systems.