Sagal Salad
@sagalsalad
Customer service professional with 5+ years of experience in support.
United KingdomWhat I'm looking for
With over 5 years of experience in customer service, I excel at resolving inquiries through various channels including phone, email, and live chat. My analytical skills and attention to detail enable me to consistently exceed client expectations. I am highly proficient in CRM tools and dedicated to fostering long-term customer relationships.
Throughout my career, I have successfully managed complex bookings and provided tailored support to diverse customer needs, including elderly and disabled passengers. My ability to adapt and thrive in dynamic environments has allowed me to meet service targets while maintaining high-quality support standards. I am motivated to apply my skills in a company that values innovation and exceptional customer care.
Experience
Work history, roles, and key accomplishments
Appointments Coordinator
LivGreen
Jan 2025 - Present (5 months)
Resolved booking conflicts and ensured client satisfaction via phone, email, and SMS. Coordinated appointments and worked with internal teams to improve scheduling processes.
Customer Reservations Specialist
Transport For London
Jan 2023 - Present (2 years 5 months)
Delivered fast, effective customer support via phone and email, handling high inquiry volumes and managing complex bookings. Managed internal CRM and scheduling tools, provided app guidance, and offered tailored service to passengers.
Customer Collections Advisor
Carwow
Jan 2023 - Present (2 years 5 months)
Resolved over 150 customer inquiries daily via phone and live chat, assisting with billing and account issues using Zendesk and Salesforce. Coordinated with dealerships to secure competitive quotes and facilitated seamless car sales.
Customer Service Representative
John Lewis
Jan 2021 - Present (4 years 5 months)
Handled inbound calls and followed up with customers, building strong relationships and enhancing brand loyalty while adhering to policies. Managed 90+ daily calls, achieved service targets, and collaborated with team members to streamline call handling.
Junior Bookkeeping Assistant
K Plastering Services
Jan 2018 - Present (7 years 5 months)
Processed invoices and reconciled financial records, managing accounts receivable and following up on overdue payments. Maintained accurate client accounts for efficient invoicing.
Education
Degrees, certifications, and relevant coursework
ULUniversity College London
Bachelor of Arts, Politics & International Relations
Studied core concepts in political science and international relations. Gained analytical skills in understanding global dynamics and political systems.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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