Kagiso Ditshiloane

I am a dedicated customer support professional with over a year of experience in resolving client issues and ensuring positive service experiences. My journey began in a family business where I assisted customers with their orders and inquiries, both in-person and through WhatsApp messaging. This role honed my ability to manage daily complaints and feedback while maintaining a professional tone, allowing me to resolve conflicts promptly and effectively.

In addition to my customer support experience, I have worked as a freelance transcriptionist and proofreader. This role required a keen eye for detail, as I transcribed and edited audio and video recordings, ensuring grammatical accuracy and proper formatting. My educational background, which includes a Matric Certificate with a focus on History, English, Mathematical Literacy, and Life Orientation, has equipped me with strong research, communication, and data interpretation skills that are invaluable in administrative and support roles.