Open to opportunities

Ntombizakhona Radebe

@ntombizakhonaradebe

Message

Customer-oriented service enthusiast with a knack for problem-solving.

South Africa

Message

What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth in a supportive environment.

I am a customer-oriented service enthusiast with a strong interest in inbound sales. My background includes experience in community support and virtual assistance, where I honed my skills in clear communication, conflict resolution, and customer relationship building. I thrive in environments that require active listening and problem-solving, ensuring that customer needs are met efficiently.

In my recent role as a Community Support Volunteer with the Soweto Youth Network, I assisted attendees with event registration and effectively communicated updates through various channels. As a Freelance Virtual Assistant, I managed customer inquiries and improved response times significantly, showcasing my ability to adapt and excel in fast-paced settings.

Experience

Work history, roles, and key accomplishments

Current

Community Support Volunteer

Current

Soweto Youth Network

Jul 2023 - Present (2 years)

Assisted attendees with event registration and resolved real-time questions. Communicated event updates through bulk SMS and community WhatsApp groups.

Customer Support Communication Problem Solving Documentation

Virtual Assistant

Remote

Jan 2024 - Apr 2024 (3 months)

Responded to customer inquiries via email and WhatsApp with a professional, friendly tone. Managed basic order tracking, appointment scheduling, and calendar updates.

Customer Service Email Communication WhatsApp Scheduling Google Sheets

Education

Degrees, certifications, and relevant coursework

University of South Africa

Certificate, Accounting Sciences

Completed a Certificate in Accounting Sciences, gaining foundational knowledge in accounting principles and practices. Developed skills in financial record-keeping and basic accounting procedures.

Zonkizizwe Secondary School

High School Diploma, Science and Commerce

Activities and societies: Participation in debate team

Completed secondary education with majors in Physics, Mathematics, Accounting, and Life Sciences. Developed strong analytical and problem-solving skills through rigorous coursework in scientific and mathematical disciplines.