Open to opportunities

simphiwe mahlangu

@simphiwemahlangu

Message

Dynamic professional with 6 years in customer service and sales.

South Africa

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values customer engagement.

I am a dynamic and results-oriented professional with over 6 years of experience in customer service, sales, market research, and call center operations. My career has been marked by a proven ability to exceed performance targets, manage client relationships, and provide data-driven insights in high-pressure environments. I pride myself on being a strong communicator with a track record of adaptability, customer satisfaction, and sales conversion.

Currently, I work as a Customer Service Associate at DashBPO, where I handle inbound queries and complaints, resolving over 90 calls daily while maintaining high quality scores and SLA adherence. My previous roles include conducting market research interviews at Ipsos and engaging clients in sales at Clientele Life, where I consistently achieved monthly sales targets and maintained high customer satisfaction ratings. I am now seeking to leverage my multi-sector experience in a growth-focused sales or customer engagement role.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Associate

Current

DashBPO

Jan 2024 - Present (1 year 7 months)

Handled inbound queries, complaints, and billing issues for various client accounts. Resolved 90+ calls daily while maintaining high quality scores and SLA adherence. Assisted with escalations and mentored new hires informally.

Customer Service Salesforce Citrix Conflict Resolution Customer Experience Management

Adhoc Agent

Ipsos

Aug 2021 - Jan 2024 (2 years 5 months)

Conducted qualitative and quantitative research interviews, capturing valuable consumer insights for strategic decision-making. Met strict quotas under tight deadlines with attention to detail and professionalism. Ensured data accuracy and confidentiality in line with company policies.

Market Research Data Collection Consumer Insights Qualitative Research Quantitative Research

Sales Agent

Clientele Life

Feb 2019 - Apr 2021 (2 years 2 months)

Engaged prospective clients, pitched life insurance and financial services, achieving monthly sales targets consistently. Developed deep product knowledge and tailored solutions based on client profiles. Maintained 90%+ customer satisfaction and contributed to team performance rankings.

Sales Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Lenz Public Secondary School

Matric Certificate, General Studies

Activities and societies: Member of School Representative Council

Obtained a Matric Certificate from Lenz Public Secondary School. Participated as a member of the School Representative Council.

MOONSTONE

Diploma, National Credit Act

Completed a diploma in Managing the National Credit Act through Moonstone online learning. Gained knowledge of the National Credit Regulator, National Consumer Tribunal, credit bureaux, and debt counsellors.