Open to opportunities

Nokwanda Dlamini

@nokwandadlamini

Message

Experienced customer service and sales professional with strong outbound calling and client-relations skills.

South Africa

Message

What I'm looking for

I am seeking customer-facing roles in sales or customer service where I can use my outbound sales experience, strong communication, and client-relations skills to drive results and grow professionally.

I am an experienced customer care and sales professional with several years working in outbound sales and customer service across financial services and telecoms. I am currently pursuing a Diploma in Law at the University of South Africa and bring consistent performance in client-facing roles, strong communication in IsiZulu and English, and a track record of meeting targets and supporting teams.

I have worked as a sales agent and customer-care representative with companies including Blue Mercury Financial Services, The Unlimited, CCI (Altice USA), Capita, and Huntswood from 2017 through 2025. I am reliable, service-oriented, and focused on delivering positive customer experiences while contributing to business growth.

Experience

Work history, roles, and key accomplishments

Customer Care & Sales

Huntswood

Jan 2025 - Aug 2025 (7 months)

Combined customer care and sales responsibilities, achieving sales targets while resolving customer issues and supporting retention efforts between January 2025 and August 2025.

Customer Service Sales Cross Selling CRM Communication Retention

Customer Care Specialist

Capita

Sep 2022 - Dec 2024 (2 years 3 months)

Delivered customer service support, handled inquiries and escalations, and contributed to service improvement initiatives from September 2022 to December 2024.

Customer Service Escalation Management CRM Communication Quality Assurance Problem Solving

Customer Care Specialist

CCI

Nov 2019 - Aug 2022 (2 years 9 months)

Provided customer support for Altice USA services, resolved inquiries and complaints, and maintained service quality across high-volume contact channels from November 2019 to August 2022.

Customer Service Ticket Resolution Troubleshooting CRM Communication Escalation Management

Sales Agent (Outbound)

The Unlimited

Jun 2018 - Oct 2019 (1 year 4 months)

Conducted outbound sales campaigns to promote services, met sales quotas and collaborated with team leads to improve conversion rates.

Outbound Sales Cold Calling Customer Acquisition CRM Communication Sales Reporting

Sales Agent (Outbound)

Blue Mercury Financial Services

May 2017 - Jun 2018 (1 year 1 month)

Performed outbound sales calls to generate leads and close financial services products, achieving individual sales targets and maintaining client relationships.

Outbound Sales Lead Generation Cold Calling Customer Relationship Management Communication Negotiation