Open to opportunities

Kafilat Yusuf

@kafilatyusuf

Detail-oriented Virtual Assistant delivering customer service excellence and administrative support with reliable remote organization.

Nigeria

Message

What I'm looking for

I want a remote role where I can combine customer service and administrative support—managing inquiries, calendars, and records with professionalism. I enjoy proactive follow-ups, reliable execution, and continuous improvement in a customer-focused team.

I’m a detail-oriented Virtual Assistant with customer service experience, skilled in managing administrative tasks, handling customer inquiries, and providing reliable remote support. I bring strong communication, customer-focused service, and excellent time management to every interaction.

In my remote customer service roles, I managed high-volume inbound and outbound inquiries via phone, email, and chat, resolved complaints efficiently, and maintained accurate CRM records. At Access Bank PLC, I assisted over 300 customers with online banking support, helping reduce queue times by resolving failed POS transaction issues and supporting account access needs like PINs and usernames.

Previously as a Virtual Assistant and Admin Assistant, I supported clients and management by managing calendars, scheduling virtual meetings across multiple time zones, handling emails and follow-ups, and performing data entry and document preparation. I’m drawn to roles where I can combine administrative excellence with proactive, professional customer support and continuous improvement.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Continental Retail Optima Consults Ltd

Jul 2024 - Jan 2026 (1 year 6 months)

Handled high-volume customer inquiries via phone, email, and chat and resolved complaints to reduce response and resolution time while maintaining high satisfaction. Maintained CRM records, monitored order processing, and coordinated with sales, operations, and logistics through proactive follow-ups to improve customer experience.

Customer Service Phone Support Complaint Resolution CRM Order Processing Remote Collaboration

Customer Service Representative

Access Bank Plc

Dec 2024 - Nov 2025 (11 months)

Assisted 300+ customers with online banking, including app download/navigation and transaction-limit increases, while managing inbound and outbound calls. Reduced queue times by troubleshooting failed POS transactions and supported account requests including transaction history, mandates, PINs/usernames, trapped ATM cards, BVN enrollment, and KYC workflows.

Online Banking Support Customer Service POS Troubleshooting ATM Issue Resolution PIN And Username Generation BVN Enrollment (ZF1)KYC

Virtual Assistant

City Crown Limited

Aug 2023 - Nov 2024 (1 year 3 months)

Managed calendars, scheduled virtual meetings, and coordinated appointments across multiple time zones while providing remote administrative and operational support. Handled client emails/inquiries and follow-ups, performed data entry and document preparation, and supported customer service via email, chat, and phone with strict confidentiality.

Virtual Assistance Calendar Management Appointment Scheduling Data Entry document preparation Remote Customer Support Confidentiality

Admin Assistant

Mutris Real Estate and Consultancy

Jan 2022 - Jul 2023 (1 year 6 months)

Provided administrative support to management to ensure smooth daily office operations, including managing client inquiries and coordinating property inspections and meetings. Prepared and processed tenancy agreements and property listings, maintained accurate records, handled correspondence and follow-ups, and supported marketing by updating listings and assisting with promotional materials.

Administrative Support Inquiries Handling Scheduling Document Processing Record keeping Listings