Open to opportunities

chidinma Promise

@chidinmapromise

Message

Virtual Assistant and Customer Support Specialist improving customer satisfaction and streamlining operations.

Nigeria

Message

What I'm looking for

I’m looking for a remote role where I can own email/inbox support, ticket handling, and scheduling, while using automation tools like Zapier to streamline workflows. I want a team that values fast, empathetic customer service and clear processes.

I’m a detail-oriented Virtual Assistant and Customer Support Specialist with 4+ years of experience delivering responsive, high-quality service across digital and in-person environments. I combine strong interpersonal communication with technical proficiency to keep clients supported, informed, and satisfied.

In my current role, I manage company email accounts, maintain organized digital inboxes, and coordinate schedules, meetings, and administrative tasks to free up executive bandwidth. Previously at uLesson, I resolved 50+ daily customer inquiries across live chat, email, and phone, maintaining a consistent first-response rate under 2 hours while managing tickets from creation to resolution and escalating complex issues appropriately.

I also bring administrative and operations experience from uLesson and frontline customer service from Ecobank. With certifications in Customer Service Relationship Management with AI and Zapier workflow automation, I’m focused on streamlining workflows, improving customer experience, and supporting remote teams with professionalism and accuracy.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Okrishi Africa

Jan 2025 - Present (1 year 4 months)

Managed company email accounts and digital inboxes, ensuring timely, professional responses and accurate data entry. Coordinated schedules and administrative tasks, and handled multi-channel client messages plus social media support to improve engagement and satisfaction.

Customer Relationship Management Data Entry Scheduling Social Media Management CRM Operations Live Chat Support Administrative Support

Administrative Support Officer

uLesson

Jan 2021 - Apr 2024 (3 years 3 months)

Coordinated office operations and maintained accurate records with efficient document management. Performed high-accuracy data entry and supported client engagement through follow-up communications, lead qualification, and account/relationship-building activities.

Administrative Support Data Entry Office Operations CRM Operations Client Relationship Management Workflow Support

Customer Support Specialist

uLesson

Jan 2022 - Jan 2024 (2 years)

Resolved 50+ daily customer inquiries via live chat, email, and phone with a consistent first-response rate under 2 hours. Managed tickets from creation to resolution with proper escalation, collaborating cross-functionally to address recurring product and service issues.

Live Chat Phone Support Ticketing Customer Relationship Management Escalations Data Management Customer Service Cross Functional Collaboration

Banking Operations & Support

Ecobank Nigeria

Jan 2019 - Jan 2021 (2 years)

Provided frontline customer service to high-volume daily traffic while maintaining professionalism under pressure. Managed client account records and compliance-related documentation, and supported internal reporting and cross-department coordination.

Customer Service & Compliance Data Management Customer Relationship Management Reporting Administrative Support