Kafayat Kafayat

Provided Tier 3 remote customer support and scheduling for clinicians and staff across Epic, Cerner, and Meditech platforms. Managed patient registration, insurance verification/authorizations, HIPAA-compliant record handling, and supported pre-registration guidance and go-live style workflow issues.

Performed HEDIS non-clinical medical record abstraction with a focus on compliance and reporting accuracy. Supported abstraction tools and led/escalated for transitions including Denticon to Epic Wisdom, including advanced chart overlay and data reconciliation work.

Delivered Cerner Oracle Health implementation support, including training and at-the-elbow assistance for clinical and administrative staff. Managed ServiceNow support tickets, supported PACS troubleshooting, provided minor configuration/build assistance, and supported testing/validation and go-live readiness within a clinical-research hybrid environment.

Provided Tier 2/3 remote support for Epic Cadence, resolving scheduling, registration, referral, and template-related issues. Troubleshot appointment scheduling and provider availability problems, maintained scheduling templates and visit types, managed ServiceNow incident/request workflows, and supported go-live and post-implementation Cadence optimization.

Handled escalated technical issues via chat and phone and resolved customer booking and payment problems. Maintained professional, efficient support for users during high-priority incidents.

Led an online customer support team for tax platform users. Conducted software training and managed issue resolution workflows as team lead.

Completed a Master of Public Health degree at Chamberlain University.

Earned a combined Bachelor of Business Administration / Public Health degree at Mercer University.

Completed an Associate of Business Administration program through Georgia Perimeter College / Georgia State University.