Open to opportunities

Bo W

@bow

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Healthcare IT and EHR Support professional specializing in Epic workflows and at-the-elbow go-live support.

United States

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What I'm looking for

I’m looking for a healthcare IT role where I can deliver Epic-focused at-the-elbow support, partner with IT and clinicians, and keep improving workflows—using my troubleshooting, ticketing, and data/automation skills to support patient care.

I’m a healthcare IT and EHR Support professional with 8+ years of experience supporting clinical workflows, Epic go-live activities, and healthcare operations. I provide at-the-elbow support for physicians and nurses across Epic modules, including OpTime/Anesthesia, Beacon Oncology, Ambulatory, ClinDoc, and Orders.

I’ve supported multiple EHR platforms, including Allscripts, MEDITECH, Cerner, and athenahealth, with a strong focus on end-user needs and workflow efficiency. Across roles, I translate technical issues into clinical terms, guiding teams toward practical solutions while maintaining care continuity.

In my HIM department experience, I used Python to analyze real-time patient data and performed patient data cleaning and organization to identify social determinants. I also supported order placement, navigator workflows, and chart review processes to help ensure pre-operative checklists and documentation were accurate and up to date.

Operationally, I’m comfortable partnering with IT and clinical teams during transitions, contributing to ticketing and escalation workflows when needed. I’ve also managed desktop and service desk responsibilities—Active Directory account management, Microsoft 365 support, and Citrix troubleshooting—while prioritizing support requests based on urgency, clinical impact, SLA requirements, and HIPAA compliance.

Experience

Work history, roles, and key accomplishments

Epic Internship Modules

Mount Sinai West

Feb 2024 - Feb 2026 (2 years)

Supported clinical workflows and Epic module navigation, including status review for pre-operative checklists and navigator workflows for pre-/intra-/post-operative care. Spent time in the HIM department using Python to analyze patient data and perform data cleaning to identify social determinants.

Epic ClinDoc Epic Orders Cadence PAT Navigator Pre Op Intra Op Post Op Navigator HIM Support Python Data Analysis Data Cleaning

Epic Go-Live ATE Support

CSI Companies

Nov 2025 - Dec 2025 (1 month)

Provided at-the-elbow support during an Epic go-live, assisting clinical and administrative teams with real-time navigation and issue resolution. Supported oncology workflows in Epic Beacon and helped with EHR data conversion from Allscripts to Epic.

Epic (Ambulatory Epic Go Live At The Elbow Support Allscripts Order Sets Infusion Nurse Workflows

EHR Support Specialist

Capital Health

Jun 2025 - Sep 2025 (3 months)

Provided service desk support for Cerner applications in clinical environments, troubleshooting application and workflow issues and managing Citrix session/login problems. Maintained ticket documentation and supported staff across desktops, laptops, mobile devices, and VoIP/softphone applications while prioritizing requests to meet SLA and HIPAA requirements.

Cerner SurgiNet Citrix Service Desk Support Ticketing Freshservice Mobile Device Support SLA Management HIPAA compliance

Desktop Support Technician

CUNY Student (Work Study)

Sep 2022 - Dec 2024 (2 years 3 months)

Provided desktop and help desk support for students, faculty, and staff by troubleshooting Windows 10/Windows 7 systems, hardware, software, printers, and Office 365 issues. Managed Active Directory account support, workstation setup/configuration, and password resets.

Help Desk Support Desktop Support Windows 10 hardware troubleshooting Printer Support Microsoft Office 365 Active Directory Password Resets

System Quality Analyst

Kirby Forensic Psychiatric Ctr

Mar 2024 - Jul 2024 (4 months)

Assisted with the intake process and tracked patient level of service using MEDITECH systems. Coordinated with cross-functional departments to streamline EMR data across departments.

Meditech Patient Level Of Service Tracking

Education

Degrees, certifications, and relevant coursework

The Borough of Manhattan Community College

Associate of Applied Science, Health Information Technology

2023 - 2025

Grade: Dean’s List (Spring 2024)

Activities and societies: NYCHA-CUNY Scholarship Award; member of coursework/academic activities (details not specified).

Earned an A.A.S in Health Information Technology at The Borough of Manhattan Community College from August 2023 to May 2025. Recognized on the Dean’s List in Spring 2024.