Louie Martinez

Provided front desk and patient access support, troubleshooting and resolving workflow and equipment issues. Educated physicians on personalization and trained end-users on scheduling appointments, patient registration, and insurance processes.

Supported the OBGYN department and assisted physicians and nurses with Epic implementation. Trained end-users on setting up personal preferences, guided them through daily workflows, and communicated enhancement opportunities.

Provided elbow support to various staff levels, discussing enhancement opportunities and training techniques. Trained front desk staff on patient check-in, rooming, and registration processes, and assisted nurses with daily workflows.

Supported physicians and nurses with Epic implementation, assisting them in setting up personal preferences and guiding them through daily workflows. Helped providers with personalization of preference lists, documentation, and medication orders.

Supported ClinDoc in a multi-specialty department, assisting nurses with clinical documentation and medication order entry. Trained CNAs on using Rover phones for documentation and barcode validation at the point of care.

Coordinated inpatient transfers for appointments, exams, and procedures, and facilitated connections with specialty providers via telecommunication. Assisted with emergency triage, treatment, and transport, and managed external hospital transfers.

Assisted physicians and nurses with Epic implementation, guiding users through daily workflows and providing training support to super-users. Educated nurses on clinical documentation, medication order entry, and setting up preference lists.

Provided front desk patient access support, creating incident tickets to resolve workflow and equipment issues. Educated front desk end-users on scheduling, confirming appointments, patient registration, and correcting registration workques for billing.

Supported the ICU Department, assisting physicians and nurses with Epic implementation and guiding users through daily workflows. Helped providers with personalization of preference lists, documentation, and medication orders.

Provided abstraction services for the EMR system adoption and assisted the Billing Department in correcting workques for payment. Educated billers on documenting and extending payment timeframes, and correcting CPT codes for insurance billing.

Conducted Technical Dress Rehearsal (TDR) testing to ensure all equipment was fully functioning before Epic went live. Reviewed and replaced old equipment, relabeled hospital equipment, and performed gap analysis for missing equipment.

Assisted in the Critical Care Unit (CCU) Department, supporting physicians and nurses with Epic implementation. Guided users through daily workflows and helped providers with personalization of preference lists, documentation, and medication orders.

Provided Go-Live activation support for CPOE and Clinical Documentation in the Critical Care Unit. Offered spot training and support to end-user physicians and nurses, assisting with patient admissions, transfers, and documentation.

Assisted in the Specialty Surgical Specialists Department, providing floor support during clinic implementation. Guided users through daily workflows and offered one-on-one guidance for personalizing preference lists, documentation, and medication orders.

Provided front desk patient access support, creating incident tickets to resolve workflow and equipment issues. Educated front desk end-users on scheduling, confirming appointments, patient registration, and correcting registration workques for billing.

Supported the oncology department, assisting physicians and nurses with Epic implementation and providing training to super-users. Trained physicians on personal preference setup and educated nurses on clinical documentation and medication order entry.

Configured hardware, devices, and software to set up workstations for end-users. Created incident tickets to resolve and troubleshoot workflow and equipment issues, and educated end-users on scheduling appointments and entering medical insurance.

Assisted physicians and nurses with Epic implementation, working with department managers to set performance goals and deadlines. Educated end-users on workflows, monitored productivity, and provided constructive coaching.

Assisted in the Specialty Surgical Specialists Department, providing floor support during clinic implementation. Guided users through daily workflows and offered one-on-one guidance for personalizing preference lists, documentation, and medication orders.

Abstracted patient documents into Epic software and provided ATE support, offering floor support to non-clinicals, medical assistants, and providers. Supported the oncology department and assisted with Epic implementation and user training.

Provided elbow support to various staff levels, discussing enhancement opportunities and training techniques. Trained front desk staff on patient check-in, rooming, and registration processes, and assisted nurses with daily workflows.

Provided elbow support to providers, clinicians, administrative staff, and ancillary staff of various levels. Discussed opportunities for enhancements, training techniques, and found solutions for communicated issues.

Led, instructed, and motivated individuals and groups in exercise activities. Monitored client progress, adjusted goals and schedules accordingly, and identified areas for improvement.

Studied physical injuries and illnesses to regain range of movement and control their pain. Studied to help determine the root causes of trauma, counsel patients and work with them to create a plan for rehabilitation.

Studied how to treat patients, teaching them about their physical condition and symptoms. Developed treatment plans, taught proper exercise techniques, and provided stimulation or massage.