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@solomongamra
Adaptable Healthcare IT Consultant with expertise in EHR implementations.
I am an adaptable and results-driven Healthcare IT Consultant with over 8 years of experience in supporting large-scale EHR implementations, go-live activation, and clinical workflow optimization. My expertise lies in providing at-the-elbow (ATE) support and training diverse clinical and operational teams, ensuring smooth user adoption of technology. I am recognized for my strong technical aptitude, exceptional communication skills, and ability to build trusted relationships with both end-users and leadership.
Throughout my career, I have led on-site go-live activations across numerous hospitals and outpatient labs, significantly reducing post-go-live support tickets and enhancing operational efficiency. My role as an Epic Go Live Lead involved collaborating with IT and clinical leadership to troubleshoot real-time system issues and optimize workflows for improved patient care. I am passionate about improving patient care and operational efficiency through effective technology adoption and am committed to fostering user confidence and long-term system adoption through comprehensive training and clear documentation.
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Work history, roles, and key accomplishments
Medasource
Jan 2023 - Present (2 years 10 months)
Led on-site go-live activation and at-the-elbow support across 19 hospitals and 8+ outpatient labs, ensuring seamless adoption of Epic modules including Beaker, HIM, ClinDoc, Stork, Radiant, Cupid, and Ambulatory. Delivered comprehensive workflow training for clinical, lab, and operational staff, reducing post-go-live support tickets by over 35%.
CSI Healthcare IT
Nov 2020 - Jan 2023 (2 years 2 months)
Supported go-live activities for multiple hospitals, resulting in a 40% decrease in support ticket volume within two weeks of activation. Delivered direct, on-the-floor support for clinicians and lab technicians, helping troubleshoot specimen tracking, order entry, and system workflows.
Divurgent
Jan 2019 - Jan 2023 (4 years)
Supported over 40 go-lives nationwide, providing at-the-elbow support for Epic (multiple modules), MEDITECH Expanse, and Cerner EHR systems. Trained diverse clinical end-users on workflows, system navigation, and troubleshooting during high-pressure activation periods.
MedSR
Feb 2016 - Nov 2020 (4 years 9 months)
Supported QA and testing for healthcare data systems with a focus on regulatory compliance and clinical rules logic. Developed validation tools and Excel macros to automate data review processes, improving testing efficiency by 15%.
Degrees, certifications, and relevant coursework
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