Chasity Bryant

Deliver client onboarding and training for Edplan SC platform, leading training sessions for educators and administrators while supporting state-level system transition. Resolve complex client issues via Zendesk within 24-hour SLA windows, troubleshooting SPED records and documenting trends for bi-weekly development calls.

Led end-to-end case management software implementations for government agencies and municipalities, managing system configuration, project timelines, client UAT, workflow analysis, go-live execution, and post-live support. Created SQL case lists to automate report generation, supported Azure/IIS database migrations, authored QA test cases, and developed workflow documentation and FAQs.

Led requirements and change management for the Ohio Care Coordination Project, designing an outreach workflow that enrolled 73% of providers within 3 months. Managed Tier 2/3 EHR requests across Salesforce and ServiceNow, administered user permissions in NextGen and Allscripts, and generated SQL and PowerShell reports for C-Suite monitoring.

Managed Salesforce ticket rotation and JIRA development queues, resolving Tier 2/3 support requests and escalating to development as needed. Created Functional Requirement Documents, subject matter documentation, and training materials for new NextGen product releases.

Led full-cycle implementations of Patient Portal, Population Health, OTTO Health (telemedicine), and Luma Health, integrated with NextGen across database configuration, API setup, UAT, client training, and post-go-live support. Maintained FRDs, FAQs, and SME documentation, conducted API testing, and ensured population health reports met EDI requirements.

Analyzed and customized quality measure reports across multiple EHR platforms including NextGen, Allscripts, Athena, Cure MD, and Epic. Utilized SQL for reports unavailable in native EHR tools and tested HL7 for EDI compliance.

Supported patient portal via Zendesk, Olark, and Salesforce, using Splunk and DCF Admin Tools to troubleshoot patient mapping and portal account issues. Customized client websites using HTML to meet MIPS and Meaningful Use standards.

Managed all NextGen service requests including user management, template creation, Citrix integrations, and patch release training. Utilized Mirth Connect for PACS HL7 error resolution and implemented Fluency Direct M*Modal for clinical documentation.

Led full EMR implementation, configuration, and training, developing a customer retention program resulting in 60% retention increase and building a client pipeline contributing to 70% of department sales within one year. Created project and test plans aligned with SOW and SLA requirements and served as liaison between operations, science, and sales teams.

Studied Criminal Justice and Forensic Science at Saint Augustine's University, completing in 2011.

Completed SQL training at New Horizons Computer Learning Centers.