ShaRitta Jackson

Floated to clinics to answer questions about Epic from entire offices. Worked with providers as support and training.

Assisted family medicine clinic with Oracle/Cerner upgrade. Trained and assisted front desk staff with check-in.

Worked with cosmetic surgery clinic assisting with workflow. Assisted front desk staff with payments and refunds, and helped providers with scheduling and customization.

Assisted the sleep clinic with all Ambulatory. Assisted front desk with check-in and referrals.

Trained providers on Epic with workflow and devices. Answered all questions related to patient care.

Assisted HIM department with coding questions and management with reports. Trained on Epic Galaxy for scanning.

Assisted HIM department with CDI and Medical Records with Onbase and scanning into the system.

Conducted evaluation of business processes to identify cost reduction and efficiency improvements. Developed new procedures resulting in a 25% decrease in operational expenses.

Maintained industry knowledge, devised workflow solutions, and executed project management tasks. Responded to client questions via chat, phone, and Zoom, and performed maintenance checks.

Interacted with clinicians to clarify device usage related to workflow. Communicated with command center staff to ensure failed cases were documented.

Provided at-the-elbow support and liaison services for Epic implementation.

Assisted HIM department with scanning and tickets. Answered all questions from staff.

Assisted HIM department with scanning and workque. Assisted department manager with reports.

Assisted HIM department with analyzing and scanning through OnBase.

Assisted family practice managers, providers, and nurses with navigating Epic. Assisted with building reports, entering orders, and labs.

Helped Oncology nurses and medical assistants with Epic workflow.

Helped transition into Epic workflow in OBGYN Clinic. Answered all questions from clinical staff.

Trained all clinic staff with Epic DIL and Workflow. Set up iPads for in-clinic use and answered Epic-related questions.

Resolved 10+ tickets per day through efficient triaging. Maintained 99% satisfaction rating in monthly end-user scoring.

Conducted Epic and OnBase IT services training for 10 employees. Created support service tickets and used web-based ticketing systems.

Supported HIM department with scanning, indexing, and QA through OnBase and Epic. Acted as liaison between end users, Epic Analyst, and OnBase Analysts.

Supported pain clinic nurse's station with transition from Cerner to Epic, running reports, scanning, and OnBase indexing. Updated test scripts and assisted end user testing.

Abstracted health information from patients' EHR charts into Epic through OnBase. Reviewed data for completeness and accuracy and entered data into computer.

Helped train staff to scan and fax through OnBase. Assisted office management with running reports and submitting tickets.

Provided Epic HIM and OnBase support.

Provided OnBase and Epic Ambulatory support.

Provided support using Five9, Bomgar, OnBase, and Service Now.

Provided Epic HIM and OnBase support.

Provided Epic Ambulatory support.

Provided OnBase support.

Provided Epic HIM and OnBase support.

Provided Epic HIM and OnBase support.

Provided Epic HIM and OnBase support.

Provided Epic HIM and OnBase support.

Provided Epic HIM and OnBase support.

Provided OnBase and Epic HIM support.

Provided Epic Ambulatory support.

Provided Epic HIM and OnBase support.

Provided Epic Ambulatory support.

Resolved functionality problems, troubleshooting, remedy tickets, and acted as liaison between Epic Analyst and end users. Assisted end user testing with test scripts.

Provided Epic HIM and OnBase support.

Performed special testing on rail tracks using ultrasonic testing methods. Collaborated with engineer and project manager regarding inspection parameters and maintained equipment.

Assisted trainer in various testing methods including radiography and positive material identification. Submitted project closeout documents and assisted in pre-inspection and post-construction audits.

Provided administrative support for multiple physicians, took vital signs, assisted with examinations, administered medication, and kept records of lab results.

Completed training in EDI, TDR, ERP, API, and Blockchain in June 2023.

Completed training as a Medication Assistant in 2008.

Pursued an Associate degree in Nursing.

Completed NDT training with perfect attendance in October 2014.