Maureen Johnson
@maureenjohnson
Customer Success specialist and IT support professional with 5+ years resolving technical and clinical system issues.
United StatesWhat I'm looking for
I am a proactive Customer Success Specialist and IT support professional with over five years of experience delivering technical troubleshooting and client support across healthcare and government environments.
I have deep experience with EHR systems (Epic), helpdesk tools (Jira), Google Workspace, Active Directory, and remote support tools, and I regularly supported clinical staff and field workers to minimize downtime and ensure accurate documentation.
My work includes leading Epic navigation and documentation efforts, supporting Epic upgrades, and administering user accounts and access while maintaining strict HIPAA compliance and high customer satisfaction.
I hold a B.Sc. in Information Systems Management, am pursuing an M.S. in Cybersecurity, and hold certifications including CompTIA Security+ and Agile Scrum Master; I seek roles where I can apply technical support, system administration, and customer success expertise to improve processes and user outcomes.
Experience
Work history, roles, and key accomplishments
Customer Success Specialist
Hackensack Meridian Health
Apr 2023 - Nov 2024 (1 year 7 months)
Used Epic daily to document patient observations and coordinate care, ensuring 100% HIPAA compliance and improving provider communication via Epic OneLink and MyChart. Trained colleagues on Epic workflows during system updates to reduce user errors and support continuity of care.
IT Support Specialist
U.S. Census Bureau
Jan 2020 - Dec 2021 (1 year 11 months)
Provided Tier-1 remote technical support for national field operations, handling mobile device setup, VPN connectivity, and software updates to minimize downtime. Used screen sharing and ticketing to resolve issues rapidly and managed user accounts via Active Directory.
IT Support Specialist
University of Maryland Medical System
Jan 2015 - Dec 2019 (4 years 11 months)
Supported hospital staff with hardware, software, and EHR access issues, assisted in Epic upgrades, and processed high-volume support tickets using Jira to expedite resolutions and maintain clinical workflows. Managed Active Directory account administration and Microsoft Suite support.
Education
Degrees, certifications, and relevant coursework
UHUniversity of New Hampshire
Master of Science, Cybersecurity
Pursuing a Master of Science in Cybersecurity with expected completion in 2026.
UCUniversity of Maryland Global Campus
Bachelor of Science, Information Systems Management
Completed a Bachelor of Science in Information Systems Management in July 2023.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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