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@kaeganbacolod
Dedicated customer service representative with a focus on healthcare.
I am a dedicated customer service representative with experience in the healthcare sector, committed to providing exceptional service and support to clients. My journey began at Teleperformance, where I assisted customers with inquiries related to healthcare services, ensuring their concerns were resolved efficiently while maintaining high satisfaction ratings.
Throughout my career, I have managed sensitive customer information with the utmost confidentiality and professionalism, adhering to HIPAA and company privacy standards. My role at IBEX Global further honed my skills in handling billing issues, refunds, and payment concerns, all while delivering excellent customer service in high-stress situations. I take pride in achieving performance targets, including first-call resolution and customer satisfaction metrics.
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Work history, roles, and key accomplishments
Teleperformance
Apr 2024 - Dec 2024 (8 months)
Assisted customers with inquiries and issues related to healthcare services, resolving concerns efficiently while maintaining high satisfaction ratings. Managed sensitive customer information with confidentiality and professionalism, ensuring compliance with HIPAA and company privacy standards.
Ibex Global
Jun 2023 - Dec 2023 (6 months)
Assisted customers with orders, tracking shipments, processing returns, and resolving product inquiries via phone, chat, or email. Handled billing issues, refunds, and payment concerns in a timely and accurate manner, consistently achieving performance targets such as first-call resolution and customer satisfaction.
Teleperformance
Apr 2024 - Present (1 year 7 months)
Assisted customers with inquiries and issues related to healthcare services, resolving concerns efficiently while maintaining high satisfaction ratings. Managed sensitive customer information with confidentiality and professionalism, ensuring compliance with HIPAA and company privacy standards.
Ibex Global
Jun 2023 - Present (2 years 5 months)
Assisted customers with orders, tracking shipments, processing returns, and resolving product inquiries via phone, chat, or email. Handled billing issues, refunds, and payment concerns accurately, consistently achieving performance targets such as first-call resolution and customer satisfaction.
Degrees, certifications, and relevant coursework
Elementary Education, General Studies
Completed foundational studies in elementary education, covering core subjects such as mathematics, science, and language arts. Developed basic academic skills and knowledge essential for further schooling.
Junior High School Diploma, General Studies
Undertook comprehensive junior high school curriculum, focusing on advanced concepts in various academic disciplines. Engaged in coursework designed to build a strong educational foundation.
Senior High School Diploma, General Studies
Completed senior high school education, preparing for higher education or vocational pursuits. Focused on a broad range of subjects to enhance critical thinking and problem-solving abilities.
Software and tools used professionally
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