kaegan bacolodKB
Open to opportunities

kaegan bacolod

@kaeganbacolod

Dedicated customer service representative with a focus on healthcare.

Philippines

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a supportive and growth-oriented environment.

I am a dedicated customer service representative with experience in the healthcare sector, committed to providing exceptional service and support to clients. My journey began at Teleperformance, where I assisted customers with inquiries related to healthcare services, ensuring their concerns were resolved efficiently while maintaining high satisfaction ratings.

Throughout my career, I have managed sensitive customer information with the utmost confidentiality and professionalism, adhering to HIPAA and company privacy standards. My role at IBEX Global further honed my skills in handling billing issues, refunds, and payment concerns, all while delivering excellent customer service in high-stress situations. I take pride in achieving performance targets, including first-call resolution and customer satisfaction metrics.

Experience

Work history, roles, and key accomplishments

IG

Seasonal Customer Service Representative

Ibex Global

Jun 2023 - Dec 2023 (6 months)

Assisted customers with orders, tracking shipments, processing returns, and resolving product inquiries via phone, chat, or email. Handled billing issues, refunds, and payment concerns in a timely and accurate manner, consistently achieving performance targets such as first-call resolution and customer satisfaction.

TE

Customer Service Representative

Teleperformance

Apr 2024 - Present (1 year 2 months)

Assisted customers with inquiries and issues related to healthcare services, resolving concerns efficiently while maintaining high satisfaction ratings. Managed sensitive customer information with confidentiality and professionalism, ensuring compliance with HIPAA and company privacy standards.

IG

Seasonal Customer Service Representative

Ibex Global

Jun 2023 - Present (1 year 11 months)

Assisted customers with orders, tracking shipments, processing returns, and resolving product inquiries via phone, chat, or email. Handled billing issues, refunds, and payment concerns accurately, consistently achieving performance targets such as first-call resolution and customer satisfaction.

Education

Degrees, certifications, and relevant coursework

RS

Rivera Village Elementary School

Elementary Education, General Studies

Completed foundational studies in elementary education, covering core subjects such as mathematics, science, and language arts. Developed basic academic skills and knowledge essential for further schooling.

TS

Tambo Parañaque High School

Junior High School Diploma, General Studies

Undertook comprehensive junior high school curriculum, focusing on advanced concepts in various academic disciplines. Engaged in coursework designed to build a strong educational foundation.

OC

Olivarez College

Senior High School Diploma, General Studies

Completed senior high school education, preparing for higher education or vocational pursuits. Focused on a broad range of subjects to enhance critical thinking and problem-solving abilities.

Tech stack

Software and tools used professionally

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