Bianca Ysebel Solomon

I am a Customer Service and Administrative Support Specialist with nearly three years of experience supporting U.S.-based accounts across financial, healthcare, and logistics sectors. I handle inbound/outbound voice and non-voice channels—chat, email, and ticketing—while maintaining strong adherence to HIPAA and data privacy standards.

My work includes collections, claims processing, provider credentialing support, and records management; I consistently deliver high accuracy and customer satisfaction, with documented improvements such as reducing turnaround time by 25% and achieving a 98% satisfaction score. I am proficient in CRM systems, MS Office, Excel, and Google Workspace, and I prioritize clear communication and collaborative problem solving.

I am adaptable, detail-oriented, and motivated to learn new processes and tools to drive compliance and operational efficiency in customer-facing roles.