Kerr Mervin Neo

I am a dedicated customer service professional with over a year of experience in the call center industry. My journey began at GeBBS Healthcare Solutions, where I handled over 40 customer interactions daily, ensuring high levels of client satisfaction and retention. My commitment to excellence allowed me to exceed quantitative metrics consistently, showcasing my ability to thrive in fast-paced environments.

Currently, I am enhancing my skills at Infinx, managing 80+ calls per day to assist clients in scheduling their radiology exams. My experience also includes working with Miramed Philippines, where I catered to accounts for prior authorization, demonstrating my ability to navigate complex processes while maintaining a customer-centric approach. I am eager to leverage my expertise in customer service and problem-solving to contribute positively to your team.