J W

At Think Move ChessAcademy, I directed website and e-commerce operations that grew annual online revenue from $35.9K to $175.9K and increased orders from 561 to 1,328.

I improved product setup, pricing, payment processing, email marketing, and digital customer engagement, helping raise average order value from $73 to $142. I also analyzed traffic, conversion, revenue, enrollment, and retention data in Excel and Squarespace Analytics to shape leadership recommendations.

I managed operations for a multi-market educational organization serving more than 1,000 students, families, schools, and community partners across South Carolina and Utah. I supported partnership agreements, hiring growth from 4 to more than 60 employees and contractors, customer service, and large-scale program logistics.

My sales and customer-facing experience spans automotive internet sales, consulting, and high-volume hospitality. I bring a practical focus on customer engagement, process improvement, revenue growth, and reliable execution.