Open to opportunities

Riley Hendrickson

@rileyhendrickson

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AI-native Product Manager shipping B2B SaaS and mobile products across Web, iOS, Android.

United States

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What I'm looking for

I’m looking for a B2B product team where I can own strategy and roadmaps end-to-end, ship 0-to-1 features across Web/iOS/Android, and use AI-native workflows (Claude Code) to drive PLG, pricing, and measurable ARR growth.

I’m a Product Manager with 6+ years shipping B2B SaaS and mobile products across Web, iOS, and Android. At Sortly, I joined as employee #3, led a cross-functional squad of 10, shipped 30+ features, and helped unlock $6M+ in ARR through platform and go-to-market-critical releases.

I’m deeply hands-on with 0-to-1 launches—most notably the Stock Counts launch across iOS, Android, and Web—grounded in 10+ customer discovery interviews (JTBD). AI-native to the core, I build with Claude Code daily and solo-built a native iOS app now live on the App Store.

Experience

Work history, roles, and key accomplishments

Current

Product Manager, Core Product

Current

Sortly

Mar 2023 - Present (3 years 4 months)

Spearheaded pricing and packaging infrastructure migration, unlocking $6M+ in incremental ARR, and led 0-to-1 platform capabilities to $750K+ ARR. Owned product vision for core Web/iOS/Android, leading a squad of 10 to ship 30+ features and multiple GTM-critical releases, including Stock Counts and Undo Action.

0 1 Launch Cross functional Leadership Retention Stakeholder Management User Research Go To Market (GTM)

Customer Success Manager (Enterprise)

Sortly

Jan 2021 - Mar 2023 (2 years 2 months)

Synthesized feedback across 350+ enterprise accounts into roadmap requirements, prioritizing 5+ features that improved NPS by 12 points. Drove retention programs that increased Customer LTV by 15% and reduced churn by 8%, and built a scalable feedback loop using Zendesk and Amplitude.

Enterprise Customer Success Stakeholder Management NPS Retention Zendesk Amplitude