Justin Ryan

Reduced regional operational overhead 25% by implementing a Chief of Staff governance model with automated context-continuity protocols. Coordinated dependencies across distributed engineering teams for 180+ simultaneous software implementations across 35+ countries, supporting 97% client retention.

Designed and operates a fully automated end-to-end business pipeline generating $50,000 in annual revenue with 75% less manual processing. Built a multi-LLM image identification pipeline achieving 99.5% accuracy across 5,000+ items and improved marketplace inventory turnover by 30% via a centralized cross-platform listing engine.

Delivered operations consulting and technical implementations, including scoping requirements, building internal tools, and designing process frameworks. Developed content atomization pipelines that convert recordings and documents into optimized, platform-specific distribution assets at scale.

Managed specialty retail operations for a high-accuracy identification business where misdescription had direct financial and regulatory consequences. Served as primary compliance contact for CITES permits, state and federal regulatory agencies, and multi-agency inspections while maintaining import/export documentation.

Managed a B2B portfolio of 100+ active accounts and drove 20% annual client base growth through consultative selling and proactive relationship management. Trained and mentored 15+ new sales reps, redesigned onboarding protocols, and reduced ramp-to-productivity time by 30%, while rebuilding audit procedures to reduce inventory shrinkage by 10%.

Planned and executed dozens of large-scale events, managing procurement through teardown including venues, vendors, A/V systems, on-site labor, and post-event logistics. Maintained 100% budget adherence while coordinating competing vendor timelines and handling scope changes.

Served as chief of staff and strategic technology advisor for UHNW principals, managing 15+ vendor relationships and translating complex technical strategy into executive decisions. Prevented an executive-level crisis by conducting a predictive reverse-logistics audit of 500+ untagged assets with zero errors and on-time delivery.

Conducted a comprehensive five-year audit of daily financial records to investigate suspected fraud, delivering zero-error documentation under time pressure. Uncovered thousands in fraudulent expenses and designed the compliance and internal control framework to prevent recurrence.

Directed the full iOS/watchOS product lifecycle through App Store submission within a 90-day window, coordinating engineering, QA, and compliance as product owner. Defined and managed 15+ custom Swift service specifications and implemented a dual-AI processing pipeline with mandatory PII scrubbing based on confidence thresholds.

Earned an Associate of Arts from Santa Monica College (2011).

Completed Certified Sales Professional (CSP) training, including advanced fraud detection and prevention.

Completed the Google Data Analytics Professional Certificate.