Wendy Rasmeni

Managed customer credit reports, processed customer data amendments, and evaluated credit reports. Oversaw correspondence mailbox management and escalated correspondence issues.

Edited and added books, corrected author data, and approved author applications via the author queue. Assisted members with account issues, troubleshooted problems, and filed Sims.

Provided troubleshooting assistance, handled refunds and returns, and managed customer care claims. Addressed order queries, unknown charges, and Prime membership inquiries.

Researched and gathered information on stakeholder needs, compiling it for the wiki. Worked with the ID to determine optimal wiki formats and tracked progress on wiki completion.

Scheduled and attended meetings with various managers from different operational units. Conducted one-on-one engagements with associates and created coaching plans.

Trained new hires, managed attendance, and documented daily and weekly progress. Submitted early warning systems reports and provided documented feedback to superiors.

Trained new hire associates, conducted one-on-one coaching, and monitored real-time metrics. Delivered training presentations and provided assistance with soft skills and knowledge center navigation.

Facilitated and applied assurance administration, dealing with inquiries for life cover, retirement annuities, savings plans, and investments. Met monthly sales targets for lending and other products.

Managed bookings via phone and email, hosted guests, and coordinated safari tours. Handled guest special requirements, staff transfers, and stock control.

Managed staff, controlled incoming stock, and dealt with suppliers. Handled cashing up procedures and ensured smooth restaurant operations.

Provided customer care, managed the store without supervision, and opened new accounts. Merchandised the store, performed daily and monthly admin duties, and motivated staff to reach targets.

Provided customer care and assisted customers with their needs. Operated the cash register and performed general retail duties.

Completed a National Certificate Vocational (NCV) at levels 2 and 3, focusing on Travel and Tourism. Gained foundational knowledge and practical skills relevant to the tourism industry.

Undertook Cambridge O Levels through correspondence learning, covering a range of subjects. Developed a strong academic foundation and independent study skills.