Justina Dickson-oggar
@justinadickson-oggar
Customer Service Executive with 10+ years supporting clients, leading teams, and improving patient care.
NigeriaWhat I'm looking for
Dynamic Customer Service Executive with over 10 years of experience in client support, customer relations, and events coordination. I’m known as a team player who works effectively in fast-paced, dynamic environments, bringing strong leadership, communication, and problem-solving to every interaction.
At Reddington Multi-Specialist Hospital, I’ve served in roles including Customer Service Executive, Patient Support Officer, and Patient Support Team Lead, where I led and trained teams, improved department operations, implemented quality standards, and handled escalated complaints. I’m skilled in high-volume call handling, complaint management, appointment and call scheduling, and maintaining patient confidentiality, while also supporting clinical and emotional needs and managing health & safety.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Reddington Multi-Specialist Hospital
Jan 2023 - Present (3 years 5 months)
Led and trained a customer service team, improving department operations and implementing quality standards to enhance patient care. Managed escalated complaints, handled high volumes of calls, and optimized resource allocation while maintaining detailed interaction records.
Patient Support Team Lead
Alison
Jan 2017 - Jan 2020 (3 years)
Provided clinical and emotional support to patients and managed health & safety responsibilities. Interpreted microbiology and clinical chemistry tests while ensuring patient confidentiality and quality reporting.
Patient Support Officer
Reddington Multi-Specialist Hospital
Jan 2015 - Jan 2017 (2 years)
Scheduled appointments, managed incoming calls, and supported HR processes. Verified patients’ medical coverage and served as a first point of contact for emergencies while maintaining professional patient support and records.
Client Support Executive
Element 6 Beauty School
Jan 2011 - Jan 2015 (4 years)
Maintained professional client communication, managed complex issues, and supported product development activities during client-facing engagements.
Education
Degrees, certifications, and relevant coursework
Telemarketing Diploma (Houston, Texas)
Telemarketing Diploma, Telemarketing
Completed a Telemarketing Diploma in Houston, Texas in 2013.
Element 6 Beauty School
Certificate of Participation, Beauty
Received a Certificate of Participation from Element 6 Beauty School in 2007.
Unknown (Professional Certificate)
Customer Service Professional Certificate, Customer Service
Earned a Customer Service Professional certificate (dates not specified).
Lagos State University
Bachelor of Arts, English
Completed a Bachelor of Arts in English at Lagos State University in 2010 (years not fully specified).
Unknown (Professional Certificate)
Tele sales Professional Certificate, Tele Sales
Earned a Tele sales Professional certificate (dates not specified).
University of Washington
Global Leadership and Management in Health, Leadership and Management in Health
Completed Global Leadership and Management in Health coursework in 2021.
Lagos State Model College, Badore
Secondary School Program, Secondary Education
2011 - 2015
Attended Lagos State Model College, Badore from 2011 to 2015.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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