Onajite Olasunkanmi
@onajiteolasunkanmi
I improve customer service operations, resolve complaints, and strengthen coordination across sales and logistics teams.
NigeriaWhat I'm looking for
At Daltha Protective Services, a trade partner of Chemical and Allied Products Plc, I drive customer service excellence by resolving enquiries and complaints, coordinating customer requests with sales, and following through to delivery.
I designed a feedback and complaints-handling mechanism that reduced customer complaints by 50%. I also strengthened collaboration across customer service, sales, and logistics, improving teamwork, service delivery, footfall, sales, and profitability.
Previously at St. Catherine’s Specialist Hospital, I managed HMO billing, reconciliation, payment follow-up, stakeholder meetings, customer complaints, staff training, and business reviews. I developed a new bill preparation format, improved reimbursement consistency, and created a register for tracking document submissions.
I bring experience in front-desk service, customer registration, appointment scheduling, customer surveys, process improvement, administration, and teaching. I use Microsoft Word, Excel, PowerPoint, and Outlook to support organized communication, reporting, and service operations.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
Daltha Protective Services Ltd
Nov 2022 - Present (3 years 9 months)
Support company growth by ensuring customer service excellence, responding to customer concerns, and overseeing service operations. Achieved a 50% reduction in customer complaints and improved team collaboration.
Administrative Officer / HMO Officer
St. Catherine's Specialist Hospital
Jan 2018 - Oct 2020 (2 years 9 months)
Managed billing processes for HMO members, handled bill rendition and reconciliation, and coordinated stakeholder meetings. Developed new bill preparation format and improved payment reimbursement from HMOs.
Customer Service Officer / Front Desk
St. Catherine's Specialist Hospital
May 2017 - Dec 2017 (7 months)
Served as first contact for customers, providing information and resolving inquiries. Introduced customer survey and feedback mechanism, and reduced waiting time through process improvement.
Biology Teacher
Iva-Valley Secondary School
May 2016 - Apr 2017 (11 months)
Taught and assessed students in Biology, and mentored students struggling academically.
Administrative Intern
Warri Refinery and Petrochemical Company
Mar 2014 - Jul 2014 (4 months)
Maintained staff safety certificates, handled filing and documentation, and assisted in procurement of equipment and supplies.
Education
Degrees, certifications, and relevant coursework
University of Port Harcourt
Bachelor of Science, Animal and Environmental Biology
Bachelor of Science in Animal and Environmental Biology from the University of Port Harcourt, completed in 2015.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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