Glory Okekwuo

I am a customer service professional with experience across remote startups and fast-paced retail environments, known for resolving issues promptly and maintaining high customer satisfaction. I consistently managed 10–15 daily phone and live chat interactions remotely and handled 20–40 customer orders per day in-store.

I have hands-on experience documenting tickets in Zendesk, collaborating with teams via Slack, and meeting SLA timelines while de-escalating complaints professionally. As a site supervisor, I led teams of 12–18 staff, coordinated daily operations, and improved workflow efficiency to meet deadlines.

I hold several customer service and editing diplomas (Alison) and a B.Sc. in Political Science. I seek roles where I can apply my conflict-resolution skills, multichannel support experience, and supervisory background to improve customer experience and operational performance.