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Mary-Ann Aondoakaa

@maryannaondoakaa

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Experienced Patient Coordinator with a focus on customer service excellence.

Nigeria

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What I'm looking for

I am looking for a role that values patient care and offers growth opportunities.

I am a highly motivated and results-oriented Patient Coordinator with over 6 years of experience in customer service, administrative support, and data collection. My proven ability to optimize patient flow and ensure efficient registration has consistently delivered exceptional healthcare experiences. I pride myself on my strong communication and interpersonal skills, which foster positive interactions and streamline operations.

In my current role at Paelon Memorial Hospital, I have achieved a 90% patient satisfaction rating by providing empathetic support and clear communication. I have successfully reduced patient wait times by 15% through efficient registration procedures and have increased on-time bill payments by 10% through proactive follow-ups. My commitment to maintaining accurate patient information and a welcoming environment has significantly enhanced patient satisfaction.

With a diverse skill set and a passion for improving healthcare delivery, I am eager to leverage my experience in a fast-paced healthcare environment. I am dedicated to fostering positive patient experiences and contributing to the overall efficiency of healthcare operations.

Experience

Work history, roles, and key accomplishments

Current

Patient Coordinator

Current

Paelon Memorial Hospital

Aug 2020 - Present (4 years 10 months)

As a Patient Coordinator, I facilitated patient registration, managed appointments, and maintained accurate patient records. Achieved a 90% patient satisfaction rating and reduced wait times by 15% through efficient procedures. Collaborated with HMO officers to enhance patient satisfaction and increased on-time bill payments by 10%.

Customer Service MS Office Suite Data Management Communication Administrative Support Problem Solving Time Management Interpersonal Skills

Customer Service Representative

Prislinks International

May 2018 - Jul 2020 (2 years 2 months)

In my role as a Customer Service Representative, I processed orders and provided administrative support while ensuring customer satisfaction. Managed a team of junior representatives and facilitated their onboarding, working effectively with cross-functional teams to achieve departmental goals.

Customer Service Team Management Order Processing Administrative Support Communication Problem Solving Time Management Interpersonal Skills Office Management Cross Functional Collaboration

Chemistry Teacher

Government Technical College

Nov 2016 - Nov 2017 (1 year)

As a Chemistry Teacher, I created lesson plans and delivered lectures effectively. Maintained accurate student records and supervised student performance, while also managing administrative tasks and correspondence.

Teaching Lesson planning Administrative Support Communication Time Management Curriculum Development Interpersonal Skills Problem Solving

Data Entry Clerk

Topnotch Consulting

May 2015 - Oct 2016 (1 year 5 months)

In my role as a Data Entry Clerk, I transferred data from paper formats to digital systems, corrected errors, and organized information for accuracy. Managed front desk operations and handled inquiries while processing invoices and documents.