Open to opportunities

Sosina Adebola

@sosinaadebola

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Customer service professional with strong communication and problem-solving skills.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer service professional with a B.Sc. in Microbiology from Olabisi Onabanjo University. My experience spans various roles, including Customer Service Officer at Amana Medical Centre and Call Center Agent at iSON BPO Xperience. I excel in building positive relationships with customers and resolving inquiries effectively.

Throughout my career, I have demonstrated strong communication skills and a commitment to customer satisfaction. At Amana Medical Centre, I proactively supported management in customer service and administrative functions, ensuring that customers received exceptional service. My role involved managing customer records, handling inquiries, and collaborating with other departments to address complex issues.

I am passionate about fostering brand loyalty and maximizing profits through effective communication and problem-solving. I continuously seek opportunities to enhance my skills and contribute to a customer-centric organization.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Officer

Current

Amana Medical Centre

Jan 2023 - Jan 2024 (1 year)

As a Customer Service Officer, I performed administrative functions and supported management in customer service, front desk, and back-office tasks. I handled email correspondence, responded to customer inquiries, resolved complaints, and managed customer records while ensuring effective service delivery.

Customer Service Communication Skills Administrative Support Relationship Management Team Collaboration

Call Center Agent

iSON BPO Xperience

Jan 2022 - Jan 2023 (1 year)

In my role as a Call Center Agent, I handled initial customer contacts via phone, assessed service needs, resolved queries, and fostered customer relationships. I ensured prompt resolution of issues and assisted in team supervision.

Communication Skills Relationship Building Problem Solving Customer Feedback

Education

Degrees, certifications, and relevant coursework

National Youth Service Corps

NYSC Certificate, Community Service

2019 - 2020

Participated in the National Youth Service Corps program, contributing to community development and gaining practical experience in various fields.

Olabisi Onabanjo University

Bachelor of Science (Hons), Microbiology

2013 - 2018

Completed a Bachelor of Science degree in Microbiology, focusing on the study of microorganisms, their impact on humans, animals, plants, and the environment.