Open to opportunities

JULIET JERUTO

@julietjeruto

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Experienced hospitality professional transitioning to remote customer support roles.

Kenya

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What I'm looking for

I am looking for a remote role that allows me to utilize my hospitality skills in customer support, with opportunities for growth and a positive company culture.

I am an experienced and dedicated hospitality professional with over 5 years of hands-on experience in customer service, reservations management, and front office operations. My proven ability to deliver exceptional guest experiences and manage high-pressure situations has been honed through years in customer-facing roles. I pride myself on my strong communication, organizational, and problem-solving skills, which have been essential in maintaining high standards of service.

Currently, I am seeking to transition into a remote position where I can leverage my hospitality background in customer support, reservations, virtual concierge services, or administrative roles. I am quick to adapt to new technologies and confident in my ability to thrive in a remote work environment with minimal supervision. My commitment to excellence and passion for helping others drive my professional journey.

Experience

Work history, roles, and key accomplishments

Restaurant Supervisor

Java House Africa

Nov 2023 - Present (1 year 8 months)

Supervised daily restaurant operations, ensuring smooth service flow and managing staff scheduling, training, and performance oversight. Maintained high standards of customer service, resolved complaints, and ensured compliance with hygiene, health, and safety regulations.

Customer Service Inventory Management Sales Reporting Conflict Resolution

Guest Relationist

WE Hotel and Suites

Apr 2022 - Present (3 years 3 months)

Provided exceptional guest services, maintained reservation systems, and updated records in real time. Introduced a feedback loop system that improved guest follow-up remotely and assisted the manager with report writing and inventory updates remotely.

Guest Service Customer Relationship Management Report Writing Data Entry

Front Office Receptionist

WE Hotel and Suites

Mar 2021 - Present (4 years 4 months)

Welcomed and directed guests, managed inquiries, and scheduled appointments. Handled check-ins, check-outs, maintained visitor records, and coordinated with departments to ensure smooth front desk operations.

Customer Service Scheduling Data Entry Communication

Education

Degrees, certifications, and relevant coursework

Amboseli Institute of Hospitality and Technology

Diploma, Hospitality Management

Completed a comprehensive program in Hospitality Management, gaining foundational knowledge in hotel operations, customer service, and food and beverage management. Developed practical skills essential for various roles within the hospitality industry.