Junior Feliz

At Pestrol NYC, I manage approximately 70 residential and commercial accounts, support more than 100 existing clients, and handle 50+ customer interactions each day.

I coordinate 4–8 daily service appointments by creating availability, assigning technicians, and reorganizing routes for urgent or complex requests. I've achieved the highest sales conversion rate on my team by identifying customer needs, presenting service options, and following up consistently.

I also build custom browser extensions and workflow tools that reduce repetitive work and help teams respond faster. My day-to-day work includes service reports, treatment instructions, cancellation forms, compliance letters, COIs, quotes, billing concerns, and account records in PestPac.

Across roles supporting BAYADA Home Health, Snap Finance, and FedEx, I've handled high-volume data entry, email support, customer payments, billing and invoice inquiries, case escalations, documentation, and frontline team support. I'm professionally bilingual in English and Spanish and bring an operations-focused approach to customer service.