Masiel Santos

MS

Looking for a job

Masiel Santos

@masielsantos

Virtual Assistant at Arise who coordinated client appointments and maintained accurate customer records in CRM systems.

Dominican Republic

At Arise, I delivered customer support by phone and chat, coordinated client appointments, and maintained customer records in CRM systems. I managed calendars without conflicts and triaged customer inquiries.

At UNO, I provided Tier 1 and Tier 2 technical support and recorded customer interactions and resolutions in CRM platforms. At ERC, I coordinated caregiver schedules and appointments, tracked transportation, and supported accurate records management.

Experience

Work history, roles, and key accomplishments

AR

Customer Service Rep & Virtual Assistant

Arise

Oct 2023 - Feb 2026 (2 years 4 months)

Delivered omnichannel customer support in a high-volume remote environment. Managed calendar schedules, coordinated client appointments, and maintained CRM records.

Customer Service Virtual Assistant Calendar Management Data Entry CRM Omni Channel Support

UN

Customer Service & Tech Support Agent

UNO

Apr 2021 - Aug 2023 (2 years 4 months)

Provided Tier 1 and Tier 2 technical troubleshooting for account issues and product services. Logged client interactions and resolutions into CRM platforms.

Technical Support Troubleshooting CRM De escalation Customer Service

ER

Caregiver Coordination & Logistics Associate

ERC

Feb 2017 - Dec 2021 (4 years 10 months)

Provided caregiver support and operational coordination. Monitored transportation logistics, scheduled appointments, and managed shift assignments.

Caregiver Coordination Logistics Scheduling Transport Tracking Data Entry Google Sheets CRM

Education

Degrees, certifications, and relevant coursework

GG

General Education Diploma (GED)

General Education Diploma (GED), General Education

Earned a General Education Diploma in June 2010.

Tech stack

Software and tools used professionally

Salesforce

Slack

Zendesk

HubSpot

Google Workspace

Google Sheets

Zoom

Citrix

Availability

Looking for a job

Location

Dominican Republic

Authorized to work in

Dominican Republic

Salary expectations

60k+ USD

Job categories

Virtual Assistant Customer Service Technical Support Agent Caregiver Coordinator Logistics Coordinator

Skills

Virtual Assistant Caregiver Coordination Transport Tracking Logistics Appointment Scheduling Calendar Management Shift Management Schedule Management Customer Support Technical Support Data Entry CRM Administration Inbound Communication Outbound Communications Salesforce

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