DEDany evangelista
@danyevangelista
Proactive administrative and customer support specialist improving workflows and client satisfaction.
Dominican RepublicWhat I'm looking for
I am a proactive and highly organized administrative professional with four years of experience supporting executives, teams, and clients in fast-paced office environments. I specialize in calendar management, document preparation, reporting, data entry, CRM use, and client relations, and I have a track record of streamlining workflows and improving operational efficiency.
My experience includes account management, customer support, and cross-functional coordination with HR and operations teams to maintain meticulous records and boost client satisfaction and retention. I am multilingual (Spanish native, English advanced, Portuguese intermediate) and bring strong time-management and organizational skills to roles that require reliable, detail-oriented administrative support.
Experience
Work history, roles, and key accomplishments
Account Manager
Broadway Support Services
Feb 2024 - May 2025 (1 year 3 months)
Managed client accounts to ensure high satisfaction and retention, analyzed client data to optimize performance, and coordinated with internal teams to improve administrative and customer service processes.
Administrative & Customer Assistant
Continuum
Aug 2023 - Jan 2024 (5 months)
Provided administrative support and client communications, scheduled meetings and managed calendars, and assisted HR and operations with documentation and workflow organization.
SCResolved client inquiries and billing issues while ensuring compliance with procedures, improving client satisfaction and retention through effective communication.
Education
Degrees, certifications, and relevant coursework
Universidad Abierta para Adultos
Bachelor's Degree in Business Administration, Business Administration
2023 -
Pursuing a Bachelor’s Degree in Business Administration with coursework focused on management, administration, and business operations.
INFOTED
Customer Service Diploma, Customer Service
Completed a diploma program in Customer Service covering client relations, service protocols, and support techniques.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Job categories
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