Open to opportunities

Hamza Interro

@hamzainterro

Message

Senior ServiceNow technical lead delivering scalable ITSM, ITOM, HRSD and integrations.

United States

Message

What I'm looking for

I am seeking senior ServiceNow leadership roles focusing on platform architecture, integrations, automation, and mentoring teams in agile delivery environments.

I am a Senior ServiceNow consultant and technical lead with 13+ years delivering enterprise ITSM, ITOM, HRSD, CSM, GRC, SecOps, ITAM and CMDB solutions across large organizations. I specialize in platform configuration, Flow Designer, IntegrationHub, UIBuilder, Service Portal and App Engine with hands-on JavaScript and Glide API development.

Throughout my career I have led enterprise implementations, optimized CMDB health, built Performance Analytics dashboards, and executed complex REST/SOAP, LDAP and SSO integrations (Azure AD, Okta). I drive automation with Virtual Agent, orchestration and scalable, secure integrations while mentoring teams and running workshops to improve adoption.

I hold multiple ServiceNow certifications and an ITILv4 Foundation; I seek to apply deep platform expertise and proven delivery skills to transform service operations, reduce manual effort and improve visibility and decision-making for stakeholders.

Experience

Work history, roles, and key accomplishments

Current

Lead ServiceNow Consultant

Current

Deloitte Digital

Jan 2022 - Present (4 years)

Led enterprise-scale ITSM, ITOM, ITBM, and GRC implementations, automating compliance and approval workflows and improving CMDB health and reporting for multiple business units.

Flow Designer Service Portal Performance Analytics Virtual Agent LDAP SSO

Senior ServiceNow Consultant

Infosys

Jun 2018 - Dec 2021 (3 years 6 months)

Delivered ITOM and HRSD solutions, automating onboarding and incident workflows and integrating ServiceNow with cloud platforms and enterprise apps to enable real-time data synchronization.

ITOM Flow Designer Orchestration REST APIs Virtual Agent Service Portal AWS Azure

ServiceNow Developer

Cognizant

Sep 2015 - May 2018 (2 years 8 months)

Enhanced ITSM modules with custom scripting and predictive automation, built Service Portal widgets and secure integrations to improve incident resolution and reporting.

JavaScript Service Portal APIs Integration development Incident Management Reporting Analytics

ServiceNow Administrator

Accenture

May 2013 - Aug 2015 (2 years 3 months)

Managed multiple ServiceNow instances ensuring stability and performance, configured Event Management and LDAP/SSO, and delivered training and documentation to increase self-service adoption.