Open to opportunities

Julyssa Cain

@julyssacain

Message

I resolve banking member issues through empathetic, efficient customer support.

United States

Message

What I'm looking for

I'm looking for a customer service or support role where I can resolve member concerns, build trust through clear communication, and use my banking, call handling, CRM, and problem-solving experience.

At Tential, I managed member banking accounts, including debit card fraud, password changes, and money transfers, while maintaining 100% customer satisfaction.

I support customers by phone, email, and chat, using CRM systems and account-management tools to update records, resolve complaints, and escalate complex issues. I stay organized across multiple tasks and collaborate with teammates to help members feel comfortable and supported.

My experience at Massanutten Resort and Wyndham Resort strengthened my sales communication, follow-up, and ability to build trust with members over the phone.

Experience

Work history, roles, and key accomplishments

Customer Rep.

Tential

May 2024 - Apr 2025 (11 months)

Managed member banking accounts, including debit card fraud and password changes, while providing exceptional customer service over the phone. Achieved a 100% satisfaction rate by resolving issues promptly and collaborating with team members.

CRM Conflict Resolution Active Listening Multitasking Data Entry Call Handling De escalation Quality Assurance Complaint Resolution Technical Troubleshooting Customer Relationship Management Collaboration

Customer service/ Sales Rep.

Massanutten Resort

Called members to offer free vacation weeks at the resort, earning commission on successful agreements. Adapted communication styles to build rapport and trust with each caller, enhancing phone and chat interaction skills.

Sales Communication Skills Persuasion Assertiveness Customer Service