Breyanna Ellington

I've supported customers at Clark Pest Control, TTEC, Fairfield Inn & Suites, and Hampton by Hilton, handling inquiries, billing, scheduling, account issues, and service recovery across phone, email, chat, and in-person settings.

At Clark Pest Control, I coordinated technician visits, processed payments, collected balances more than 60 days past due, and resolved service concerns while contributing to a 95% satisfaction rating. At TTEC, I assisted banking customers with transactions, digital banking tools, fraud concerns, and account discrepancies while following banking regulations and policies.

My hospitality experience includes guest check-in and check-out, complaint resolution, breakfast service, billing support, and end-of-day reconciliations. I've also balanced night audit transactions and prepared financial reports.

I've worked in security roles monitoring facilities, verifying credentials, observing CCTV, de-escalating incidents, and preparing detailed reports. I bring strong communication, technical support, conflict resolution, customer account management, and teamwork to remote and in-person customer service environments.