jullietachieng onyangoJO
Open to opportunities

jullietachieng onyango

@jullietachiengonyang

Passionate Customer Support Virtual Assistant with over 5 years experience.

Kenya
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated Customer Support Virtual Assistant with over five years of hands-on experience in delivering exceptional support and resolving customer concerns efficiently. My career has been driven by a deep commitment to customer satisfaction, clear communication, and problem-solving. I thrive in fast-paced environments, whether in retail or online support channels, and I take pride in creating positive experiences that foster customer loyalty.

Throughout my career, I have managed daily operations of online stores, provided customer service by handling inquiries, and processed returns or exchanges. My analytical skills allow me to analyze sales data and provide actionable insights to improve store performance and customer satisfaction. I am proficient in using various CRM systems and have a strong foundation in administrative tasks, ensuring accuracy and on-time delivery in all my responsibilities.

Experience

Work history, roles, and key accomplishments

TD
Current

Customer Service Agent

Task Drive

Jul 2022 - Present (3 years)

Managed daily operations of online stores across multiple platforms. Provided customer service by handling inquiries, resolving issues, and processing returns or exchanges. Maintained accurate records of customer interactions, troubleshooting steps, and outcomes using CRM systems.

BC

Customer Service Representative

Bata Shoes Company

Jul 2020 - Present (5 years)

Managed order fulfillment, ensuring accuracy and on-time delivery. Assisted in managing an online store’s backend, including product uploads, price adjustments, and category organization. Provided customer service by handling inquiries, resolving issues, and processing returns or exchanges.

Education

Degrees, certifications, and relevant coursework

KU

Kenyatta University

Masters in Educational Administration, Educational Administration

Currently pursuing a Master's degree in Educational Administration. This program focuses on developing leadership and management skills within educational settings.

KU

Kenyatta University

Bachelor of Education (Arts), Education (Arts)

Completed a Bachelor of Education (Arts) degree. This program provided a comprehensive understanding of educational theories and practices.

Tech stack

Software and tools used professionally

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jullietachieng onyango - Customer Service Agent - Task Drive | Himalayas