jullietachieng onyango
@jullietachiengonyang
Passionate Customer Support Virtual Assistant with over 5 years experience.
What I'm looking for
I am a dedicated Customer Support Virtual Assistant with over five years of hands-on experience in delivering exceptional support and resolving customer concerns efficiently. My career has been driven by a deep commitment to customer satisfaction, clear communication, and problem-solving. I thrive in fast-paced environments, whether in retail or online support channels, and I take pride in creating positive experiences that foster customer loyalty.
Throughout my career, I have managed daily operations of online stores, provided customer service by handling inquiries, and processed returns or exchanges. My analytical skills allow me to analyze sales data and provide actionable insights to improve store performance and customer satisfaction. I am proficient in using various CRM systems and have a strong foundation in administrative tasks, ensuring accuracy and on-time delivery in all my responsibilities.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Task Drive
Jul 2022 - Present (3 years)
Managed daily operations of online stores across multiple platforms. Provided customer service by handling inquiries, resolving issues, and processing returns or exchanges. Maintained accurate records of customer interactions, troubleshooting steps, and outcomes using CRM systems.
Customer Service Representative
Bata Shoes Company
Jul 2020 - Present (5 years)
Managed order fulfillment, ensuring accuracy and on-time delivery. Assisted in managing an online store’s backend, including product uploads, price adjustments, and category organization. Provided customer service by handling inquiries, resolving issues, and processing returns or exchanges.
Education
Degrees, certifications, and relevant coursework
Kenyatta University
Masters in Educational Administration, Educational Administration
Currently pursuing a Master's degree in Educational Administration. This program focuses on developing leadership and management skills within educational settings.
Kenyatta University
Bachelor of Education (Arts), Education (Arts)
Completed a Bachelor of Education (Arts) degree. This program provided a comprehensive understanding of educational theories and practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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