Open to opportunities

wanjiku wambugu

@wanjikuwambugu

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Dynamic Customer Service Specialist with a focus on sales growth.

Kenya

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What I'm looking for

I am looking for a role that allows me to leverage my customer service and sales skills in a dynamic environment, with opportunities for professional growth and collaboration.

I am a dynamic and results-oriented Customer Service & Sales Specialist with over 5 years of experience driving customer satisfaction, retention, and sales growth across healthcare and e-commerce sectors. My expertise lies in managing high-volume inquiries, coordinating remote support services, and delivering virtual administrative assistance. As a certified Virtual Assistant, I have a proven ability to manage tasks autonomously, support distributed teams, and maintain high service standards across international markets.

Throughout my career, I have achieved significant milestones, including reducing average issue resolution time by 30% and improving sales conversion rates by 20%. I have successfully managed over 500 remote administrative tasks with 99% accuracy and resolved more than 1,000 customer support tickets, consistently achieving a CSAT score of 90%+. My commitment to enhancing operational workflows and building strong client relationships has been instrumental in driving business success.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Service Specialist

Current

My 1Health

Jan 2023 - Nov 2024 (1 year 10 months)

Delivered client support across multiple countries via email, chat, and phone. Coordinated cross-border treatment, travel logistics, and medical documentation while maintaining up-to-date records on CRM platforms for over 300 patients.

Customer Support CRM Management

Sales Specialist

Datamundi BVBA

Jan 2022 - Jan 2023 (1 year)

Engaged prospective clients across Europe through email outreach, calls, and virtual demos to promote data-driven solutions. Conducted market research and managed sales pipelines using CRM tools.

Sales Outreach Market Research CRM Tools Lead Generation Client Relationship Management

Customer Service Representative

Moko Home + Living

Jun 2020 - Jan 2022 (1 year 7 months)

Managed customer inquiries, returns, and order tracking using CRM tools. Created customer profiles and personalized service experiences, reducing repeated complaints through feedback-driven improvements.

CRM Tools Customer Retention

Sales Representative

Twiga Foods

May 2019 - May 2020 (1 year)

Engaged potential customers through calls and in-person consultations, increasing conversion rates through tailored sales approaches and providing post-sale support to ensure customer satisfaction.

Sales Engagement Post Sales

Freelance Virtual Assistant

Upwork

Jan 2018 - Apr 2019 (1 year 3 months)

Provided virtual administrative support to clients across Asia, USA, and Europe, managing email correspondence, calendar scheduling, and data entry while handling CRM updates and client reporting.

Scheduling Data Entry CRM

Education

Degrees, certifications, and relevant coursework

University of Nairobi

Bachelor of Science, Horticulture

2015 - 2019

Completed a Bachelor of Science in Horticulture, focusing on plant biology, crop production, and sustainable agricultural practices. Developed skills in research, analysis, and practical applications in horticulture.