Princess Tsemaye

I’m a Dedicated Customer Service and Sales Specialist with a proven ability to manage high-volume customer interactions while delivering exceptional service and driving revenue growth. I’ve handled multiple live chats simultaneously with accuracy and professionalism, and I consistently exceeded sales targets by 30% by guiding clients through the full sales cycle and re-engaging inactive prospects.

I remain calm under pressure, turning challenging interactions into trust-building experiences that improve customer satisfaction. In remote roles, I supported 150+ customer tickets per week with a 95% satisfaction rate, maintained CRM and email records with 99% data accuracy, automated repetitive workflows using Zapier, and reduced response times by 30% through process improvements.