Juliette de Vries

Creating an engaging community environment for a video game in development focusing on conservation and environmental protections. Managing over 1000 community members and providing support for financial transactions, social support, and fostering a positive environment.

Effectively assisting hundreds of inbound callers a day, maintaining a quality rating of over 90%. Providing customer service relations via phone and email in a variety of company settings.

Successfully registering 50-100 patients a day, ensuring appointments are booked correctly through the Salesforce system. Handling sensitive medical information while tending to patient needs and de-escalating frustrated callers during the COVID-19 pandemic.

Handling 100+ ticket reports including RGR, DGR, PO analysis, BOL, shipping invoices, etc. per night and catching up on over 6+ months of behind paperwork in 2 weeks. Top in order picking, packaging, and staging, and successfully completing inventory procedures scoring the store over 95% for several years in a row.

Efficiently handling, packing, and staging hundreds of products daily. Maintaining health and safety standards during the pandemic.

Assisted clients in registering for the PC Financial credit program. Used suggestive selling techniques to entice people to donate to the President's Choice Children's Charity.

Cared for groups of 15 children between ages 6 and 14. Ensured safety and policy upkeep, leading projects alongside Art Directors, and managed studio prep, maintenance, and cleanup.

Pursuing a Medical Transcription and Healthcare Documentation program remotely, ongoing as of October 2026.

Completed the Ontario Secondary School Diploma (OSSD) from 2014 to 2018.