At Bolts Plus, I assisted customers in person and by phone, identifying technical product needs and providing tailored solutions. I processed complex orders, quotes, and manual data entries with a focus on accuracy.
I also worked with vendor networks, credit agencies, and A/R departments to resolve account discrepancies. On-site client visits helped me strengthen business relationships and support account retention.
At Alorica Customer Management, I handled inbound inquiries by phone, email, and live chat, documenting interactions and troubleshooting steps in CRM systems. I met or exceeded monthly KPIs and escalated systemic product issues when needed.
Earlier, as Area Manager at COBS Breads, I coached franchise operators and supported new store openings, training, and compliance. My education includes a diploma in Addiction Recovery Support for Youth & Young Families from CDI College.
