Lilly Y

Greeted patients, scheduled appointments, received and recorded payments for services, and directed patients to appropriate areas. Explained insurance requirements, forms, and procedures to patients.

Greeted patients, scheduled appointments, and managed phone inquiries. Maintained accurate and up-to-date patient records in the electronic health record.

Provided academic support, including assistance with math homework, and developed lesson plans and educational activities. Evaluated and discussed the progress of students with Parents and the Program Coordinator.

Assisted customers in deciding purchases, sizes, shoe types, and vendors. Supported the shoe department in exceeding planned sales by providing exemplary customer service.

Compiled articles for a literature review and gained knowledge of the fundamentals of pediatric transitional health. Recorded a database of scholarly articles in Excel.

Supported youth program staff in delivering health promotion education and youth-friendly educational activities. Assisted with the planning, implementation, and evaluation of RAY’s annual Summerbash community event.

Completed a comprehensive program to become a Certified Phlebotomy Technician. Acquired skills in venipuncture, specimen collection, and laboratory procedures, ensuring patient safety and accurate sample handling.

Majored in Honours Biomedical Sciences with a minor in Human Nutrition. Gained a strong foundation in biological and medical sciences, complemented by specialized knowledge in nutritional science.

Obtained an Ontario Secondary School Diploma, completing all required coursework and demonstrating academic proficiency. Developed foundational knowledge across various subjects, preparing for post-secondary education.