Tyler Weatherwax

Handled ~300 daily calls to arrange transportation for patients with life‑threatening illnesses, coordinating routes and working with insurers like Aetna and BlueCross while meeting strict service metrics.

Supported customers redeeming cashback and rewards, resolving account issues and maintaining adherence and quality assurance metrics for remote banking support.

Provided remote technical and order support for Apple customers, tracking packages across systems and maintaining detailed call notes to ensure seamless handoffs.

Assisted customers with tax-season inquiries and tax return preparation guidance, creating cases and escalating complex issues using Salesforce and CRM systems.

Delivered remote customer and technical support for healthcare services, connecting seniors with specialists and using multiple virtual phone systems to meet service goals.

Handled high‑intensity calls for unemployment insurance, answering program questions, calming distressed customers, and processing related inquiries to assist struggling families.

Served as information desk for multiple apartment properties, processing maintenance requests, memorizing complex property rules, and maintaining patience with distraught customers.

Handled ~60 daily calls regarding potential debit/credit card fraud, completed claims, confirmed fraud cases, and maintained call center metrics to resolve issues efficiently.

Performed customer service and data entry tasks, maintaining company standards and accurate recordkeeping while handling client inquiries.

Supported participants across multiple government student aid loan repayment programs, providing technical assistance and acting as a data resource while exceeding daily goals.

Filed auto-glass claims with insurers, handled high call volumes, trained new employees, and consistently exceeded sales and conversion goals while supporting distraught customers.

Handled up to 100 daily calls for customers and shoppers, escalated issues via warm transfers, and provided product knowledge and courteous service to resolve inquiries.

Processed ~80 outbound calls daily to schedule extraction of medical records, ensured PHI accuracy and HIPAA compliance, and entered required data for patients and providers.

Operated register, sold promotional coupon books, assisted customers, restocked shelves, and maintained store standards in a high‑traffic retail environment.

Picked, packed, and processed hundreds of orders in a warehouse setting, ensuring accuracy and timely shipment while meeting productivity standards.

Managed sales floor activities, addressed ~200 calls daily, performed cold/hot outreach, converted leads, and supervised staff while driving sales results.

Activities and societies: Honors classes; agent trainer for new hires

Highschool Diploma with some honors classes and served as an agent trainer for new hire classes.