Juliet Iyere
@julietiyere1
Customer Service Manager who improves satisfaction through quality and coaching.
NigeriaWhat I'm looking for
I’m a Customer Service Manager with a proven track record at Fejicom Catering Services, where I strengthened quality assurance and team collaboration to keep service consistently accurate and responsive. I’m recognized for enhancing customer satisfaction through effective problem resolution and exceptional communication.
I coordinate across departments to resolve complex, multi-step issues, and I support service improvements by tracking client requests from initial contact through resolution. I review customer feedback and complaints, create management-ready reports, and monitor calls to provide feedback and coaching to agents.
Beyond day-to-day support, I help build stronger teams by recruiting and training new employees, planning training sessions, and setting priorities and goals. I also maintain up-to-date knowledge of products, services, pricing, and promotions to ensure customers receive clear, timely answers.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
Fejicom Catering Services
Jan 2024 - Apr 2025 (1 year 3 months)
Collaborated with senior management to design service-quality strategies and coordinated cross-department escalations to resolve complex customer issues. Built a system for tracking client requests, performed call quality assurance, and used customer feedback to drive improvements in service processes.
Administrative Support Manager
RCCG Delta Province 2
Jun 2018 - Jan 2024 (5 years 7 months)
Provided administrative and business support while supporting day-to-day operations and responding to customer requests to improve satisfaction. Managed inventory and supplies, collaborated with teams to maintain productivity, and contributed to service quality through effective interpersonal communication.
Education
Degrees, certifications, and relevant coursework
Delta State University
Bachelor of Science (BSc), Mass Communication
2012 - 2016
Earned a BSc in Mass Communication at Delta State University, Abraka, from 2012 to 2016.
Jattu Secondary School
Senior Secondary School Certificate (SSCE), Secondary Education
2003 - 2008
Attended Jattu Secondary School in Auchi from 2003 to 2008 and obtained the Senior Secondary School Certificate (SSCE).
Fashion Refinery
Fashion Designing training, Fashion Designing
2025 -
Activities and societies: Fashion school training; made different kinds of dresses: gowns, tops, skirts, trousers, etc.
Completed 2025 Fashion Designing training/workshops. Learned to make various types of dresses including gowns, tops, skirts, and trousers.
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Juliet?
You can contact Juliet and 90k+ other talented remote workers on Himalayas.
Message JulietFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
