Open to opportunities

tarnongo george

@tarnongogeorge

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Dedicated Customer Service Manager with over 7 years of experience.

Nigeria

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What I'm looking for

I am looking for a role that allows me to lead teams, enhance customer experiences, and contribute to organizational growth.

I am a dedicated and results-driven Customer Service Manager with over 7 years of experience in call center operations and customer support. My proven track record includes improving customer satisfaction, enhancing team performance, and streamlining processes. I am skilled in training and mentoring staff, implementing effective strategies, and creating value in every role I undertake.

Currently, I serve as a Customer Service Representative at Calls Experts Inc., where I manage incoming and outbound calls while ensuring compliance and professionalism. Previously, as a Customer Service Manager at Sudo Pee Supermarket, I led a team of representatives, developed training programs, and analyzed customer feedback to enhance satisfaction. My experience as a Senior Call Center Agent at Fusion Public Health Emergency Operations further honed my ability to manage high-volume calls and exceed performance targets.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Calls Experts Inc.

Nov 2023 - Present (1 year 6 months)

Processed all incoming and outbound calls according to agreed-upon schedules and scripts, ensuring consistency and professionalism. Accurately categorized and documented each call's outcome as per corporate guidelines and protocols.

Outbound Calling Data Entry Compliance

Customer Service Manager

Sudo Pee Supermarket

Nov 2022 - Jun 2023 (7 months)

Led a team of 4 customer service representatives, ensuring high performance and adherence to company policies. Developed and implemented training programs that improved team efficiency and customer satisfaction. Analyzed customer feedback and operational metrics to identify areas for improvement, resulting in increased overall customer satisfaction.

Team Leadership Customer Satisfaction Performance Metrics Process Improvement Conflict Resolution Strategic Planning

Senior Call Center Agent

Fusion Public Health Emergency Operations

Aug 2020 - Oct 2022 (2 years 2 months)

Managed high-volume inbound and outbound calls, providing exceptional support and troubleshooting assistance to patients. Achieved and consistently exceeded individual performance targets, including average handling time and customer satisfaction ratings. Mentored new agents and provided ongoing training, contributing to a significant reduction in onboarding time.

Call Center Operations Troubleshooting Performance Management Customer Satisfaction Mentoring Data Tracking

Call Center Agent

Zeal Minds Football Academy

Nov 2017 - Jul 2020 (2 years 8 months)

Delivered excellent customer service by responding to inquiries, reporting, and resolving complaints efficiently. Maintained detailed records of customer interactions and transactions, ensuring data accuracy and compliance with company policies. Participated in regular training sessions to stay updated on product knowledge and customer service best practices.

Customer Service Complaint Handling Compliance Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Benue State University

Bachelor of Education, Social Studies Education

Completed a Bachelor of Education with a specialization in Social Studies Education. The program focused on pedagogical methods and subject matter relevant to social studies.