ABAbigail Bello
@mimibello
Customer service leader driving consistent operations, staff development, and measurable service improvements.
NigeriaWhat I'm looking for
I am a customer service leader with over three years of experience managing frontline operations, supervising teams, and coordinating multi-outlet service delivery in fast-paced hospitality settings. I have led cross-functional coordination between kitchen, logistics, and cashiering teams, handled high-volume interactions, and implemented process improvements that reduced reconciliation time and complaints.
I mentor and coach frontline staff, support escalations during high-risk situations, and design operational templates and training that improve consistency and response times. My achievements include leading teams through POS outages, cutting reconciliation errors by consolidating reporting, and reducing complaint volume through collaborative process changes.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
Genesis Group
Dec 2024 - Present (1 year 2 months)
Lead multi-outlet customer service operations, coordinating kitchen, logistics, and cashiering to ensure consistent service; implemented reporting consolidation that reduced reconciliation time by 40 minutes and stabilized operations during a major POS outage.
Customer Service Supervisor
Genesis Group
Jan 2024 - Dec 2024 (11 months)
Supervised a team of 10+ CSRs across shifts and events, introduced rotating task schedules and unified scripts that reduced response delays by 30% and led multi-city outdoor service activations.
Customer Service Representative
Genesis Group
Feb 2023 - Jan 2024 (11 months)
Provided front-desk and multichannel support, coordinated orders with kitchen and logistics, and helped reduce daily complaints by 80% through process collaboration.
Front Desk Administrative
Government Technical College
Aug 2021 - Jul 2022 (11 months)
Managed front-desk operations and student records during NYSC, reorganized 300+ student files to improve accessibility and introduced a visual notice board to reduce congestion.
Education
Degrees, certifications, and relevant coursework
UCUniversity of Calabar
Bachelor of Science, Political Science
2015 - 2019
Completed a Bachelor of Science in Political Science, covering core topics in political theory, governance, and public administration.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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