Juliet Iyere

I’m a Customer Service Manager with a proven track record at Fejicom Catering Services, where I enhanced customer satisfaction through effective problem resolution, exceptional communication, and strong quality assurance. I coordinated across departments to resolve complex, multi-step issues and served as the point-of-contact for escalated matters.

I also built consistent service performance through an organized approach: I tracked client requests from initial contact through resolution, reviewed customer feedback and complaints to identify process improvements, and created clear reports for management review. I monitored phone calls to provide coaching and ensure agents maintained high accuracy in responses.

Earlier, in an administrative/business support management role at RCCG Delta Province 2, I maintained day-to-day operational efficiency, managed inventory and supplies, and supported customers with knowledgeable, friendly service. Across both roles, I lead by collaboration—delegating work, setting priorities and goals, recruiting and training new employees, and delivering training sessions to improve effectiveness.