oluwakemi sanyaOS
Open to opportunities

oluwakemi sanya

@oluwakemisanya

Dedicated customer service personnel with leadership experience in team management.

Nigeria

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for career growth.

I am a dedicated customer service personnel with extensive experience in leading teams to deliver exceptional service. At Fedessy Nigerian Limited, I supervised a team of customer service representatives, ensuring they were well-equipped to handle customer inquiries and complaints effectively. My role involved providing guidance and support to team members, fostering an environment of continuous improvement, and reporting performance metrics to management. I take pride in ensuring that every customer receives a high level of service, consistently exceeding their expectations.

Previously, I held a leadership position at SAB Company Limited, where I was instrumental in training new team members and building strong relationships with customers. My proactive approach to managing high volumes of inquiries significantly reduced wait times and enhanced overall customer satisfaction. My experience at Eat N Go Limited and De Tastee Fried Chicken Limited further solidified my skills in operations management and customer service excellence, where I focused on resolving complaints and implementing improvements to promote a positive brand image.

Experience

Work history, roles, and key accomplishments

FL

Customer Service Personnel (Lead)

Fedessy Nigerian Limited

Jul 2023 - Nov 2024 (1 year 4 months)

Supervised a team of customer service personnel, ensuring proper handling of customer inquiries and complaints. Provided guidance and support to team members, reported performance metrics, and offered feedback for service improvement.

Education

Degrees, certifications, and relevant coursework

Udemy logoUD

Udemy

Training Certificate, Customer Service

2025 -

Completed a training course on Brilliant Customer Service, enhancing skills in customer interaction and service excellence.

Udemy logoUD

Udemy

Training Certificate, Customer Service

2025 -

Completed a training course on Comprehensive Customer Service, focusing on advanced techniques for customer satisfaction.

LN

Lagos, Nigeria

Training Certificate, Customer Service

2024 -

Participated in a training on Customer Service Relationship Management, aimed at improving customer engagement strategies.

LN

Lagos, Nigeria

Training Certificate, Emotional Intelligence

2018 -

Completed training on the Magic of Emotional Intelligence, focusing on understanding and managing emotions in customer interactions.

Olabisi Onabanjo University logoOU

Olabisi Onabanjo University

Bachelor of Science, Business Administration

2008 -

Studied Business Administration, focusing on the principles of management, organizational behavior, and business operations.

Tech stack

Software and tools used professionally

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