OSoluwakemi sanya
@oluwakemisanya
Dedicated customer service personnel with leadership experience in team management.
NigeriaWhat I'm looking for
I am a dedicated customer service personnel with extensive experience in leading teams to deliver exceptional service. At Fedessy Nigerian Limited, I supervised a team of customer service representatives, ensuring they were well-equipped to handle customer inquiries and complaints effectively. My role involved providing guidance and support to team members, fostering an environment of continuous improvement, and reporting performance metrics to management. I take pride in ensuring that every customer receives a high level of service, consistently exceeding their expectations.
Previously, I held a leadership position at SAB Company Limited, where I was instrumental in training new team members and building strong relationships with customers. My proactive approach to managing high volumes of inquiries significantly reduced wait times and enhanced overall customer satisfaction. My experience at Eat N Go Limited and De Tastee Fried Chicken Limited further solidified my skills in operations management and customer service excellence, where I focused on resolving complaints and implementing improvements to promote a positive brand image.
Experience
Work history, roles, and key accomplishments
Customer Service Personnel (Lead)
Fedessy Nigerian Limited
Jul 2023 - Nov 2024 (1 year 4 months)
Supervised a team of customer service personnel, ensuring proper handling of customer inquiries and complaints. Provided guidance and support to team members, reported performance metrics, and offered feedback for service improvement.
Customer Service Personnel (Lead)
SAB Company Limited
Mar 2021 - May 2023 (2 years 2 months)
Assisted customers through various communication channels, trained new team members, and managed a high volume of inquiries to enhance customer experience and loyalty.
Store Lead
Eat N Go Limited
Oct 2017 - Dec 2020 (3 years 2 months)
Managed daily restaurant operations, ensuring efficient service delivery and customer satisfaction. Resolved complaints and implemented improvements to enhance customer loyalty.
Front Office Supervisor
De Tastee Fried Chicken Limited
Apr 2012 - Sep 2017 (5 years 5 months)
Supervised front office operations, ensuring high-quality customer service and prompt complaint resolution. Trained new staff and monitored service standards.
Education
Degrees, certifications, and relevant coursework
UDUdemy
Training Certificate, Customer Service
2025 -
Completed a training course on Brilliant Customer Service, enhancing skills in customer interaction and service excellence.
UDUdemy
Training Certificate, Customer Service
2025 -
Completed a training course on Comprehensive Customer Service, focusing on advanced techniques for customer satisfaction.
Lagos, Nigeria
Training Certificate, Customer Service
2024 -
Participated in a training on Customer Service Relationship Management, aimed at improving customer engagement strategies.
Lagos, Nigeria
Training Certificate, Emotional Intelligence
2018 -
Completed training on the Magic of Emotional Intelligence, focusing on understanding and managing emotions in customer interactions.
OUOlabisi Onabanjo University
Bachelor of Science, Business Administration
2008 -
Studied Business Administration, focusing on the principles of management, organizational behavior, and business operations.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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