Serah Soroye
@serahsoroye
Customer-centric manager driving service excellence and revenue growth.
NigeriaWhat I'm looking for
I am a success-driven, customer-centric customer experience leader with hands-on experience delivering measurable improvements in service quality and operational efficiency.
In my current role as Customer Experience Manager at a major bank, I manage end-to-end customer engagement across channels, sustaining 98%+ service quality, improving average handling time by 35%, and achieving 90%+ first-contact resolution.
I have a demonstrated track record of driving revenue through consultative cross-selling and upselling—boosting product penetration and fee-based income by 25%+—while ensuring 100% compliance with KYC/AML and other regulatory standards.
Earlier roles in food service and retail operations strengthened my skills in team leadership, inventory and cash management, process improvement, and quality assurance, producing strong gains in productivity, customer satisfaction, and revenue growth.
Experience
Work history, roles, and key accomplishments
Direct end-to-end customer engagement across multiple channels, sustaining 98%+ service quality and improving average handling time by 35% while driving cross-sell/upsell initiatives that increased fee-based income by 25% annually.
Shift Manager
Food Concepts Plc
Nov 2020 - Jul 2022 (1 year 8 months)
Managed shift operations and trained staff to boost productivity by 30%, achieved 95%+ food-safety inspection scores, reduced complaints by 40%, and lowered food waste/losses by 25%.
Administrative Assistant
Mary Slessor Secondary School
Jun 2018 - Jun 2019 (1 year)
Provided administrative and classroom support during NYSC, improving records management and assisting event planning and classroom systems that supported better student outcomes.
General Supervisor
Joloicae Nig Limited
Jan 2012 - Dec 2014 (2 years 11 months)
Led floor operations and inventory oversight, reducing stock errors/losses by 40% and improving repeat patronage by 60% while contributing to a 90% outlet revenue growth through streamlined sales and reporting.
Education
Degrees, certifications, and relevant coursework
Olabisi Onabanjo University
Bachelor of Science, Business Administration
2013 - 2018
Completed a Bachelor of Science in Business Administration with coursework and outcomes related to business management and administrative practices.
Allover Central Polytechnic
National Diploma, Business Administration and Management
2010 - 2012
Awarded a National Diploma in Business Administration and Management focusing on foundational business and management skills.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
Interested in hiring Serah?
You can contact Serah and 90k+ other talented remote workers on Himalayas.
Message SerahFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
