Reggie Palacios
@reggiepalacios
Bilingual SDR and virtual assistant focused on lead qualification, premium customer support, and remote e-commerce growth.
What I'm looking for
I’m a bilingual professional bringing experience from luxury hospitality, customer support, sales assistance, and e-commerce. I’ve worked with international clients and premium brands including LVMH, delivering personalized, high-touch experiences.
I focus on SDR and customer-facing remote opportunities where strong communication and structured pipeline work matter. I’m skilled in CRM management, lead engagement, and customer communication—supported by HubSpot CRM, email & chat support, and remote support workflows.
Beyond sales support, I’ve also built digital growth through Shopify and community management, including creating digital content and analyzing marketing metrics. I’m energized by roles that combine customer success, lead qualification, and digital channels to improve response quality and drive results.
Experience
Work history, roles, and key accomplishments
Bilingual Tour Guide
Terraza de Los Andes
Jan 2025 - Jan 2026 (1 year)
Delivered premium bilingual experiences for international luxury clients, managed reservations, and strengthened customer engagement through personalized service.
Email & Chat Support
Casa Agostino
Jan 2024 - Jan 2025 (1 year)
Handled customer inquiries, reservations, and service requests via email and chat support while improving customer experience and response quality.
Community Manager
Lanur
Jan 2022 - Jan 2024 (2 years)
Managed online engagement and created digital content, analyzing marketing metrics to support e-commerce growth strategies.
Sales Support Assistant
Sheraton Mendoza Hotel
Jan 2020 - Jan 2021 (1 year)
Supported sales operations with customer communication, administrative tasks, and client retention initiatives.
Education
Degrees, certifications, and relevant coursework
Wine Institute
Sommelier Internacional, Wine & Sommelier Studies
Completed the Sommelier Internacional program at the Wine Institute in Mendoza.
Chiara Lubich
Bachelor in Economics and Administration, Economics and Administration
Activities and societies: Courses: Fundamentals of Digital Marketing; Business English; Customer Support Specialist.
Earned a Bachelor in Economics and Administration from Chiara Lubich in Mendoza.
Availability
Location
Authorized to work in
Social media
Job categories
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