María Leda Maldonado
@marialedamaldonado
I resolve bilingual SaaS support issues and improve customer workflows.
ArgentinaWhat I'm looking for
I've supported high-volume customers across hospitality and digital systems, resolving inquiries in English and Spanish through email and messaging channels.
At Born Barcelona Hostel, I processed reservations, resolved account and booking discrepancies, maintained accurate user logs, and focused on first-contact resolution.
Across gastronomy and hospitality operations in México, Spain, and Argentina, I've served as an end user and administrator for POS and digital ordering software, troubleshooting real-time issues and training teams on system features.
My background in accounting and economics informs my detail-oriented approach to ticketing, escalation, data accuracy, and process improvement using HubSpot, Google Workspace, Excel, and AI tools.
Experience
Work history, roles, and key accomplishments
Customer Care & Hospitality Specialist
Born Barcelona Hostel
Dec 2024 - May 2025 (5 months)
Managed high-volume user inquiries via digital channels, maintaining a high first-contact resolution rate. Utilized digital systems to process reservations, resolve account/booking discrepancies, and maintain accurate user logs.
Education
Degrees, certifications, and relevant coursework
Universidad Nacional de Entre Ríos
Coursework in Public Accounting, Public Accounting
Completed three years of coursework in Public Accounting, covering advanced topics in accounting and economics.
Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
Social media
Job categories
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