At Reeco, I managed hotel and vendor requests through email, phone, and ticketing systems, following cases through to closure. I also supported orders across their full lifecycle, from placement to completion.
I coordinated with hotels and suppliers to resolve operational issues and updated Reeco's online store with new products and accurate product information. I also assisted platform users via live chat and troubleshot platform issues.
At Direct Auto, I supported customers through auto insurance claims after vehicle incidents. I handled inbound calls in English, guided customers through claims procedures, and maintained accurate records with consistent follow-up.
At Travelpass, I assisted customers in English with hotel reservations by phone, handling booking inquiries and reservation issues. Across these roles, I supported customers in remote B2B and B2C environments using tools including Intercom, Jira, Monday, and Notion.
