FUNMILOLA EHIGIAMUSOE

In my role as an Administrative Executive, I respond to client queries via phone, email, and chat, providing prompt solutions or escalating issues as needed. I assist with revenue recordkeeping and prepare departmental reports and newsletters. I also developed a document control protocol that reduced clerical man hours by 10%.

As a Customer Relations Manager, I developed customer service policies to enhance satisfaction, monitored service metrics, and handled escalated complaints. I implemented a peer-review system to maximize lessons learned and maintained oversight of remediation activities to ensure satisfactory issue resolution.

In my position at Great Paragon Inc, I efficiently completed transactions and managed customer inquiries. I tracked trends, opened Heat tickets, and provided support to call center agents, ensuring high closure rates and maintaining a supervisory log for control purposes.

As a Customer Service Representative at Globacom, I provided support to mobile and data subscribers, resolving complaints via phone, chat, and email. I processed orders and collaborated with sales and marketing to enhance product understanding, achieving a 15% upsell of high-end products.