Open to opportunities

FUNMILOLA EHIGIAMUSOE

@funmilolaehigiamusoe

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Experienced Customer Service professional with strong problem-solving skills.

Canada

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What I'm looking for

I seek a fast-paced customer service role that values interpersonal skills and offers growth opportunities.

With over a decade of experience in customer service, I have honed my skills in communication, analytical thinking, and relationship management across various sectors. My journey began as a Customer Service Representative at Globacom in London, where I developed a keen understanding of customer needs and effective complaint resolution strategies. This foundation propelled me into more advanced roles, including Customer Relations Manager at Credit One Bank, where I successfully implemented policies that enhanced customer satisfaction and increased revenue by 20%.

Currently, I serve as an Administrative Executive at Health Research Partners in Calgary, where I manage client queries and streamline internal processes. My initiative to develop a document control protocol resulted in a 10% reduction in clerical man-hours, showcasing my ability to drive efficiency and improve organizational profitability. I am passionate about leveraging my interpersonal skills and problem-solving abilities to contribute to a dynamic customer service team.

Experience

Work history, roles, and key accomplishments

Current

Administrative Executive

Current

Health Research Partners

Mar 2023 - Present (2 years 2 months)

In my role as an Administrative Executive, I respond to client queries via phone, email, and chat, providing prompt solutions or escalating issues as needed. I assist with revenue recordkeeping and prepare departmental reports and newsletters. I also developed a document control protocol that reduced clerical man hours by 10%.

CRM Software Report Preparation Time Management Problem Solving

Customer Relations Manager

Credit One Bank

Aug 2022 - Feb 2023 (6 months)

As a Customer Relations Manager, I developed customer service policies to enhance satisfaction, monitored service metrics, and handled escalated complaints. I implemented a peer-review system to maximize lessons learned and maintained oversight of remediation activities to ensure satisfactory issue resolution.

Customer Service Data Analysis Peer Review Systems Communication Skills Problem Solving

Customer Service Desk

Great Paragon Inc

Jan 2014 - Jul 2022 (8 years 6 months)

In my position at Great Paragon Inc, I efficiently completed transactions and managed customer inquiries. I tracked trends, opened Heat tickets, and provided support to call center agents, ensuring high closure rates and maintaining a supervisory log for control purposes.

Customer Inquiry Resolution Trend Analysis Heat Ticketing Call Center Support Communication Skills

Customer Service Representative

Globacom

Jan 2011 - Nov 2013 (2 years 10 months)

As a Customer Service Representative at Globacom, I provided support to mobile and data subscribers, resolving complaints via phone, chat, and email. I processed orders and collaborated with sales and marketing to enhance product understanding, achieving a 15% upsell of high-end products.

Customer Support Order Processing Collaboration Upselling Communication Skills Time Management